Renewable Energy FAQs

Things to know about switching to clean energy

Common Questions


Sales Protocol during COVID-19


Will Sales Representatives be wearing PPE while on duty?

Yes. All sales representatives are required to wear PPE while active for their entire shift.

What do I do if I interact with a representative not complying with local PPE guidelines?

Please email Inspire at help@inspirecleanenergy.com or call (866) 403-2620 with any details of the event (e.g., time, location, description). We will immediately launch an investigation to look into the matter and take action that ensures the health and safety of the public.

Inspire has an extensive, dedicated PPE training and compliance testing for representatives on duty. Inspire also has a zero-tolerance policy for verified incidents of noncompliance.

What proactive measures is Inspire taking to ensure the health and safety of active sales representatives, and the public?

Inspire has provided personal protective equipment (PPE) to our sales representatives including cloth face masks, plastic face shields, plexiglass covers (for retail kiosks), sanitizing wipes, and hand sanitizer. Inspire has implemented a strict policy mandating all sales representatives wear PPE at all times (both in-person and retail), including while active and in between all interactions. Further, all sales representatives must ensure they wash their hands/use hand sanitizer frequently, regularly disinfect workspaces and tablets, and maintain a six feet distance while in the field. All sales representatives will immediately discontinue interactions with anyone who is at-risk or shows any possible symptoms. Inspire has also invested in contactless selling technology to enable new members to sign up while maintaining a six-foot distance.

Moreover, Inspire has an extensive, dedicated PPE training and compliance test for representatives on duty. Inspire has a zero-tolerance policy for verified incidents of not complying with its PPE protocol.

What preventative measures is Inspire taking to ensure the health and safety of active sales representatives?

All Inspire sales representatives take the following preventative daily measures to minimize the risk and spread of COVID-19:

Daily Health Assessment:

  • Use a thermometer to monitor for a fever (100.4°F or higher).
  • Check for signs of illness, including a fever, cough, or trouble breathing.
  • Stay home if any symptoms are present.

If Inspire learns of any sales representative diagnosed with COVID-19, or if they feel sick, the sales representative is encouraged to immediately stay home for a minimum 14-day quarantine period.

Is Inspire actively selling in-person today?

Inspire sales representatives are active only in states and municipalities that have clear policy and regulations that allow for us to do so, which currently includes territories in Ohio, Pennsylvania, New Jersey and Maryland. We are not active in locations where it is not permitted. We continue to monitor and comply with local regulations, public health and safety orders, and guidance in each market we operate in.

Smart Energy, Smart Devices & Inspire Smart Home App


How do I return my device?

If you would like to return your device, please contact our Member Support Team at (866) 403-2620 for more information.

What are the benefits of the Inspire Home app?

With the Inspire Home app, you have the ability to control your home’s climate and energy efficiency from anywhere.

We’ve made it easier than ever to pre-schedule and adjust your Energy Star® Certified Zen Thermostat on the go with the help of personalized energy-saving modes that fit your schedule.

Our goal is to create the best single source of control for your home automation and energy needs.

The Inspire Home app gives you:

Personalized comfort: With four different custom modes — Home, Away, Eco, and Sleep — you can personalize your home’s climate to fit your schedule and keep your home comfortable all year round.

Simplified scheduling: Our in-app thermostat scheduler makes setup quick and easy. Create a personalized, automated weekly schedule for your home’s thermostat to ensure your home is always the perfect temperature.

Remote control: Control your smart thermostat, directly from the Inspire Home app on your phone, no matter where you are.

Easy efficiency: When paired with our Energy Star® Certified Zen Thermostat, you can achieve up to 19% greater energy efficiency in your home once installed.

We’re continuously improving our app and welcome your feedback.
Want to get in touch? Have questions? We’re here to help! Send us an email at help@inspirecleanenergy.com.

I am having trouble with a device. What should I do?

If you need help with a device that has stopped working, please reach out to our Member Experience Team at (866) 403-2620 and we will help get you back on track.

What is your device return policy?

If you have trouble with or would like to return your Inspire smart device, please reach out to our Member Experience Team at (866) 403-2620 and we’ll be happy to help.

I like my Zen Thermostat or other Inspire smart device, but I want to cancel my service with Inspire. What do I do?

To help make your home energy efficient, we have optimized our smart devices to work best alongside our clean energy subscription plans. If you would like to cancel, you’ll still be able to keep the devices and control your home’s climate. You can contact our Member Experience Team at help@inspirecleanenergy.com or (866) 403-2620 to help you with the details of your request.

My Zen Thermostat stopped working. What should I do?

If you have any trouble with your Zen Thermostat or other Inspire smart devices, you can reach out to our Member Experience Team at help@inspirecleanenergy.com or (866) 403-2620 and we’ll help you work through troubleshooting your device.

What happens to my Zen Thermostat at the end of my contract?

Our plans are designed to give you access to 100% clean energy for the entire time you are an Inspire member. That means you get to enjoy all the benefits that come with our plans and any devices that come with your plan are yours to keep.

What happens if I change my home’s Wi-Fi settings?

In the event that you switch internet providers or change the password to your existing WiFi network, your Inspire App will need to be updated with the new information.

To reconnect, select the name of your smart thermostat on the "Home" tab on the Inspire App. Go to "Options" and then "Details." Here you can select "Change WiFi Network" and your app will take you step by step on how to reconnect your device and app to the new network.

If you encounter any issues with reconnecting your device, please reach out to our Member Experience Team at help@inspirecleanenergy.com or call us at (866) 403-2620.

I signed up for a clean energy plan with a complementary Zen Thermostat, but my plans changed. Can I reschedule my installation appointment?

Absolutely. If you are unable to keep your installation appointment, just contact our friendly Member Experience Team at help@inspirecleanenergy.com, or call us toll-free at (866) 403-2620, and we will help you reschedule.

What if I need additional help installing my devices?

You can contact our Member Experience Team at help@inspirecleanenergy.com or (866) 403-2620 and they will assist you with any questions you have regarding the installation of your devices.

What can I do with my Inspire Home app?

The Inspire Home app puts your home’s comfort at your fingertips. The app comes with different menus to help you get the most out of your Energy Star® Certified Zen Thermostat: Home, Impact, and Energy.

Home Tab Functionality: Control and edit the settings on all connected smart devices.

Thermostat:

  • Create an automated climate schedule for your home. This helps reduce energy usage when you are not home and allows for a comfortable climate for when you are home.
  • Select your desired HVAC Mode: Heat, Cool, and Auto.
  • Manually adjust thermostat temperature from anywhere.

Lights:

  • Global Light Control allows you to turn on, off, and even dim any connected smart lights from anywhere.

Outlets:

  • Global Outlet Control allows you to turn on or off any connected smart outlets from anywhere.

Heat Mode: Put HVAC into heat mode.

Cool Mode: Put HVAC into cool mode

Auto Mode: Ability to set a temperature range. System will allow temperature to fluctuate within the custom range.

System Off: Disable HVAC system.

Fan Control: Enable and disable fan.

Thermostat Settings: Access thermostat settings:

  • Device name display
  • Status: Connect or disconnected.
  • Space edit: Ability to edit space assignment.
  • Refresh device functionality.
  • Ability to re-pair devices with the system.

Impact Tab Functionality: View your personal impact with Inspire.

Impact summary: View carousel of personal energy savings impact calculations.

Inspire Initiatives: View all Inspire clean energy projects and humanitarian efforts.

Energy Tab Functionality: View energy usage history, trends, and monthly bill history.

Usage graph: View energy usage compared to Inspire forecast. Select nodes along the graph to view energy usage data.

Bill history: View bill history by month. Bill history displays charge amount and visual representation of energy usage compared to other months.

You can also view your Activity History within the app, which will show you:

  • Activity: Activity collects a history of all device control actions that have occured within the application today. For example, setting the thermostat temperature within the application will prompt an activity item that could read “Thermostat temperature set to 70°”.
  • Notifications: The Notifications feed collects all of the notifications that Inspire has sent the user. The user can review a history of all received notifications.

We’re continuously improving and adding functionality and welcome your feedback and ideas. Want to get in touch? Email us at product@inspirecleanenergy.com.

Where can I download the Inspire Home app?

The latest version of the Inspire Home app is available for download in the Apple iTunes app store or the Google Play store.

Download the Inspire app on the Apple App StoreDownload the Inspire app on the Google Play Store

What if I have more than one thermostat?

The Inspire Home app can work with multiple thermostats. To add additional thermostats, go to the “Home” tab and select the option to add a non-Inspire device and select your device.

Can more than one person use the Inspire Home app to control the devices in my home?

Yes. Anyone who lives with you or has permission to access your devices by connecting to their account will be able to use the application to control the devices.

Can I use the Inspire Home app to control my devices in multiple homes?

Not yet. We are currently working on developing multi-home support. You’ll be able to easily switch between each home to control the devices within them. No logging in or out required.

What can I do if my Zen Thermostat stops working?

If your thermostat isn’t connecting, doesn’t light up when you tap it, or won’t let you control it manually, there’s often a simple fix. Try one of the solutions below or give us a call at (866) 403-2620.

  • Try a simple reboot: Remove the thermostat from the magnetic wall mount and take out one of the batteries. Wait 10 seconds and replace the battery. This will reboot your thermostat.

  • Check the batteries: Regulate batteries will run out after just a few days. Check that you’re using 4 AA Lithium ion batteries.

  • Check your Wi-Fi: Unplug your Wi-Fi router from the wall outlet. Wait 60 seconds and plug it back in. Also, check if your other devices are connecting normally to the Wi-Fi router.

  • Upgrade your app: Go to the app store where you downloaded the Inspire Home app. If there’s a newer version, you’ll be prompted to download it. You may have to restart your mobile device for the updated app to connect with your thermostat.

How do I set up an automated schedule for my Zen Thermostat using the Inspire Home app?

To program your Zen Thermostat and customize your heating and cooling schedule, follow these 3 steps:

  1. Open your app and select your thermostat and tap on “Schedule.”
  2. Answer a few questions about your home, your climate preferences, and your daily schedule.
  3. The Inspire Home app will create a personalized schedule for when you wake up, when you’re away, when you’re at home, and when you’re sleeping.

Your Zen Thermostat will adjust the temperature of your home for you throughout the day, and you can fine-tune it anytime you want with the Inspire Home app.

General Questions


Who is Inspire?

Inspire is a clean energy company that believes in creating simple, rewarding experiences for our customers. We want to make choosing eco-friendly energy sources as easy as possible. We are here to help you take control of your energy usage with innovative plan options and simplified billing experiences.

We offer our nationwide digital energy experience through Inspire Digital Services USA, LLC, and its subsidiaries.

In deregulated states, we offer our energy services through our licensed electricity supplier, Inspire Energy Holdings, LLC (DC Dkt # EA2019-10, DE Dkt # 19-2018, IL Dkt # 17-0083, MA License # CS-117, MD License # IR-3295, NJ License # ESL-0156, Licensed by the NY PSC, OH Certificate # 15-963E(3), PA License # A-2013-237-6082).

What is the history of Inspire?

Inspire launched in 2014 and has been providing clean, sustainable energy to homes all across the United States ever since.

Inspire is founded on the idea that energy should be simple and clean. We are dedicated to creating a truly transformative smart energy experience that’s best for our customers, our partners, our employees, and our planet.

Unlike many other renewable energy companies, we are truly passionate about providing energy that not only saves money for each household but also looks at the big picture, helping to decrease and reverse the negative impact humans have on the environment.

Why should I choose Inspire as my clean energy company?

At Inspire, we're not just creating a clean energy experience — we're creating a clean energy movement. We're committed to increasing access to clean energy with a simple subscription service and smart technology that helps you track your usage and see your impact. That way everyone has the opportunity to help create a greener future for our planet.

What type of clean energy does Inspire offer?

When you sign up for an Inspire clean energy plan, we match 100% of your home’s energy usage with 100% renewable energy. The way we do this is by purchasing and retiring renewable energy certificates, or RECs, from renewable energy projects, located across the US for each megawatt-hour (MWh) of energy our customers use.

How is Inspire different from my current utility company?

Inspire is the first and only company to deliver a customized flat-price, monthly subscription with unlimited access to 100% clean energy.

When you choose our digital experience provided by Inspire Digital Services USA, LLC and its subsidiaries, your entire utility bill becomes a simple, customized flat monthly subscription. With this plan, Inspire will bill you directly using the payment method you set up during the sign-up process and make payments to your utility on your behalf so you don’t have to. In addition, we’ll match your electricity usage with 100% renewable energy so that you can rest easy knowing that you’re helping avoid carbon emissions and getting closer to achieving a net-zero carbon home.

When you sign up for one of our retail electricity supply plans provided by Inspire Energy Holdings, LLC, Inspire becomes your electricity supplier. You’ll still pay your utility company directly like usual — the only difference is that you’ll see Inspire listed as your electricity supplier under the "supply" or “generation” section of your bill. This section is often listed after your distribution charges, which your utility still controls. If you have trouble finding Inspire on your next utility bill or have questions about how billing works on your specific plan, feel free to reach out to us and we’ll be happy to walk you through it!

In all cases, your local utility company will still be responsible for delivering energy to your home and handling any service interruptions.

Will Inspire cost more than my current utility?

Inspire uses its technology platform to calculate personalized subscription offers for each of our customers. Each subscription offer gives the customer peace of mind that their price will stay the same each month for the duration of their contract.

While we cannot guarantee savings, we offer predictable, transparent pricing and peace of mind with no hidden fees, sign-up fees, or cancellation fees. Customers who enroll in one of our unlimited electricity subscription plans receive the same monthly price for the duration of their contract.

Will I have to install any equipment in order to make the switch to clean energy?

Inspire works hard to make it easy for you to support 100% clean energy — and that includes making sure that no costly installation or equipment is required and that your service is never interrupted. We work with your utility company to match all your home’s energy usage with 100% renewable energy, no matter which plan you’re on, so that you can rest easy knowing that you’re helping avoid carbon emissions and getting closer to achieving a net-zero carbon home.

Where does Inspire operate?

Our bicoastal headquarters are located in Santa Monica, CA, and Philadelphia, PA. Inspire’s retail electricity services are currently available in DC, DE, IL, MA, MD, NJ, NY, OH, and PA, and our new digital energy experience is available in CA, PA, and NJ. We are always expanding our services to make sure every home in the US has the opportunity to access and support clean energy.

I live outside of Inspire’s markets. When are you coming to my area?

We are working hard to bring access to clean energy to as many homes across the US as possible, and can’t wait until we’re available in your area, too! If you’d like to receive an update about when we are arriving in your area, sign up for our waitlist here. In the meantime, follow us on Facebook, Instagram, and Twitter to learn more about the future of clean energy, how you can make a difference, and the work we’re doing in communities like yours.

How do I sign up?

Signing up for an Inspire clean energy plan is easy and only takes a few minutes. If you'd like to sign up online, simply follow the steps below. Otherwise you can call us toll-free at (866) 403-2620 and we’ll walk you through the plan options available in your area.

  1. Simply follow this link and enter your home’s address or ZIP code. For our digital experience customers, you will be asked to link your online account with your utility company so that we can access your account information and energy consumption patterns.
  2. Then, you’ll receive a customized quote to access clean energy.
  3. Then, you can enroll in minutes by entering a few more details, like your name and utility account number. For our full-bill subscription service, you will also enter your preferred payment method in order to enjoy a simple, all-in subscription price with no hidden fees.

Once you sign up, we take care of all the details and send you a copy of your service agreement via email or mail. If you are signing up for our retail electricity supply services, we will also notify your local utility about your request to switch.

Will Inspire notify my utility that I’m switching to Inspire?

After you sign up, we’ll take of all the details for you. We will notify your local utility about your request to switch, and before you know it, your home or business will be supporting 100% clean energy.

After I sign up for Inspire, what will happen to my utility service?

Once you sign up for clean energy with Inspire, we’ll take care of all the details for you to make sure that your switch is simple and seamless. Inspire works alongside your utility to ensure a seamless transition to Inspire with no disruption to your service.

With our retail electricity supply plans, your utility company will continue to manage the billing experience and you will continue to pay your utility each month. With our full-bill subscription plan, Inspire will bill you directly using the credit card you set up during sign-up and make payments to your utility on your behalf so you don’t have to.

If you have any questions about your utility and billing service, please refer to your plan’s terms of service or reach out to us toll-free at (866) 403-2620 or at help@inspirecleanenergy.com for more information.

Please note that regardless of which plan you choose, your local utility company will still be responsible for delivering energy to your home and handling any service interruptions.

Will my service be interrupted when I sign up for Inspire?

Your switch to Inspire is seamless and would never be the cause of a service interruption.

How are my energy charges calculated?

Regardless of which plan you choose, Inspire calculates a personalized monthly subscription or fixed price per kilowatt hour plan based on factors including the size of your home and your energy consumption patterns.

With our retail electricity supply plans, your utility company will continue to manage the billing experience and you will continue to pay your utility each month. With our full-bill subscription plan, Inspire will bill you directly using the credit card you set up during sign-up and make payments to your utility on your behalf so you don’t have to.

There are no sign-up or cancelation fees when you join Inspire.

How does billing work once I sign up? Will I receive a separate bill from Inspire?

When you sign up for one of our retail electricity supply plans, you’ll still receive your monthly bill from your utility company, but you’ll see Inspire listed as your electricity supplier. It’s the same bill, but now with access to clean energy through Inspire.

When you sign up for our full-bill subscription plan, Inspire will manage your utility payments on time and in full on your behalf through your Inspire account, so you won’t need to worry about paying your utility directly. On this plan, Inspire will match 100% of your electricity consumption with renewable energy even though your monthly subscription payment will cover your entire utility bill.

Please note that regardless of which plan you choose, your local utility company will still be responsible for delivering energy to your home and handling any service interruptions.

Do I pay Inspire instead of my utility company?

Inspire works alongside your local utility company to ensure a seamless transition to Inspire with no disruption to your service. Your payment method will depend on your plan.

For our full-bill subscription customers who pay through our digital energy experience, Inspire will process your monthly utility bill payments using the credit card we have on file.

For our retail electricity supply plans, you will continue to pay your utility directly each month as you normally do and will see Inspire listed under the "supply" or “generation" portion of your bill.

Will I see Inspire listed on my regular utility bill?

When you sign up for one of our retail electricity supply plans, you’ll still pay your utility company directly like usual — the only difference is that you’ll see Inspire listed as your electricity supplier under the "supply" or “generation” section of your bill. This section is often listed after your distribution charges, which your utility still controls. If you have trouble finding Inspire on your next utility bill or have questions about how billing works on your specific plan, feel free to reach out to us and we’ll be happy to walk you through it!

When you sign up for our full-bill subscription plan, Inspire will manage your utility payments on time and in full on your behalf through your Inspire account, so you won’t need to worry about paying your utility directly.

If my power goes out, who do I call to fix it?

Your utility company is still your primary contact for all matters related to the delivery of electricity to your home. Your utility is responsible for the distribution of power and any service disruptions, even when Inspire is your electricity supplier.

Can I still sign up for Inspire if I have rooftop solar?

Yes. Homes with solar panels often still require a bit more energy than their panels can generate on a daily basis, especially if weather conditions are less than sunny. Signing up for clean energy with Inspire can help cover the extra energy you need without your having to turn to energy generated from fossil fuels.

Can I still sign up for Inspire if I’m on a budget billing or equal payment plan?

We believe that everyone deserves to enjoy the benefits of clean energy, and we do our best to work with your utility company and billing structures. In some cases, Inspire will become part of your monthly budget charge without any extra work. In other situations, your budget may need to be adjusted. If you’re not sure how Inspire will work with your current billing structure, reach out to us directly and we will see how Inspire could work with your budget.

Are there any federal tax benefits that come with signing up for Inspire?

No, there are no current federal tax benefits for becoming an Inspire member — but there are a whole lot of environmental benefits, including carbon emissions avoidance associated with your electricity usage and getting closer to a net-zero carbon home.

Can I cancel my Inspire service if I change my mind?

Yes, you can cancel your Inspire service at any time with no cancelation fees. Reach out to our Member Experience Team by email at help@inspirecleanenergy.com, chat with us, or call us directly toll-free at (866) 403-2620 Monday through Friday, 9 am to 6 pm ET if you have any questions about your service.

Clean Energy


What is clean energy?

Clean energy, sometimes referred to as renewable energy, is energy that comes from sources that generate zero emissions. Solar, wind, hydro, and geothermal energy are all examples of clean energy sources. And since these resources replenish themselves, we never have to worry about running out of them. Non-renewable energy resources like coal, oil, and natural gas are only available in limited supply and have a negative impact on the environment when converted into power.

How clean is my energy?

Just like a smoothie, the power grid that you get your energy from is made up of lots of different ingredients. Many power companies connect you with energy sourced from fossil fuels, like natural gas and coal, that have to be burned to generate energy. But the burning of these fossil fuels adds harmful emissions into the atmosphere, which contributes to the effects of climate change. When you choose Inspire, we purchase and retire renewable energy certificates (RECs) representing the environmental attributes associated with the applicable amount of renewable energy produced from renewable energy generation facilities in the US. You will not have electricity from a specific generation facility delivered directly to your home, but your purchase ensures that renewable energy equal to 100% of your electricity usage is produced using renewable resources and delivered to the US power grid. Inspire also publishes environmental information about its electricity products.

What is a REC?

A REC represents the environmental benefits created by one megawatt hour of renewable energy. For every unit of renewable electricity generated, an equivalent amount of RECs are produced, and by purchasing and pairing RECs with your electricity service, you are supporting the continued use and development of renewable electricity. Increased demand for, and generation of, renewable electricity help reduce carbon emissions and provide other local and global environmental benefits in the region where the renewable electricity generator is located.

RECs are verified and tracked by third parties, ensuring that just one REC is awarded per MWh of renewable energy produced and can only be bought and sold once. By producing RECs alongside the energy commodity, renewable energy projects are able to get compensated for the environmental benefit they provide. Over time, this can stimulate increased demand for clean energy generation, which is good for the grid and for the planet.

What is a kilowatt-hour (kWh)?

Energy consumption at the home or business level is typically measured in kilowatt-hours (kWh). A kilowatt refers to 1,000 watts, which is a measure of power. A kWh, on the other hand, is a measure of energy and represents the average number of kilowatts of energy that all of your devices pull from the power grid each hour. Your home’s monthly kWh usage is measured using the meter that is connected to your house. When this meter is read by your utility company, they’re able to assess your home’s monthly energy usage and calculate your monthly bill.

What is a deregulated market?

In a deregulated energy state, policymakers have given consumers the freedom to choose an energy supplier as opposed to only being able to receive energy supply services from the local utility company.

Why should I switch to clean energy?

There are a large number of reasons why more and more people are switching to clean energy, some of which include:

  • Protect the environment for yourself and future generations. The most common reason is to shrink your personal carbon footprint and decrease the damage done to the environment through the use of non-renewable energy. More households using less energy (or cleaner) will eventually result in a reduction in damage to the ozone layer, helping improve our air quality and reduce and reverse the effects of climate change.

  • Use less energy. We're committed to helping you use less energy and are particularly fond of the motto, “the cleanest energy is the energy that you don’t use!”

  • Increase the demand for renewable energy. When you sign up for Inspire, we’re able to purchase and retire more renewable energy certificates (RECs) to match 100% of our members’ electricity consumption. One REC represents the environmental benefits of one megawatt hour of renewable energy. For every unit of renewable electricity generated, an equivalent amount of RECs are produced, and by purchasing and pairing RECs with your electricity service, you are supporting the continued use and development of renewable electricity. Increased demand for, and generation of, renewable electricity helps to reduce carbon emissions and provide other local and global environmental benefits in the region where the renewable electricity generator is located.

What are the benefits of using clean energy?

The energy you use every day to power your home has a big impact on the health of our planet. And when you use energy from clean, renewable sources instead of fossil fuels, you’re not only minimizing your home’s carbon footprint — you’re also paving the way toward a cleaner future and a healthier planet.

While using energy generated from renewable sources is far more sustainable than using energy from fossil fuels, according to the International Renewable Energy Agency (IRENA), it can also be substantially cheaper both in terms of the financial cost and the environmental cost. The benefit of using energy from renewable sources is that because they’ll never run out, the cost will remain stable and, in turn, can end up being far less expensive than using fossil fuels.

And when it comes to the environmental cost of using non-renewable energy versus renewable energy, the results are staggering. Every year, the burning of non-renewable fossil fuels for energy makes up 93% of the US’s total CO2 emissions, severely increasing the negative effects of climate change. By choosing to support renewable energy, you have the power to change that.

Why is clean energy important?

Our planet’s future depends on clean energy. Today, nearly 27% of greenhouse gas emissions in the US come from the generation of the electricity we use to power our homes and businesses every day. Unfortunately, the majority of that electricity — at least 63% — comes from non-renewable fossil fuels, like coal and natural gas, that create emissions that harm our environment and contribute to the effects of climate change.

But clean energy can change that. Clean energy is good for the environment because it doesn’t add any harmful emissions into the atmosphere. By supporting the generation of clean energy, you can help accelerate our national power grid’s reliance on energy from non-renewable fossil fuels and more on energy from clean, renewable sources. That means that the more homes there are supporting clean energy, the cleaner our planet’s future will become.

Is clean energy the same as renewable energy?

While both clean energy and renewable energy are good for the environment, they sometimes come from slightly different sources. Clean energy is energy that comes from sources that generate zero emissions while renewable energy is energy that comes from sources that can replenish themselves.

Some types of energy are both clean and renewable, while others are renewable, but not necessarily clean. For example, solar, wind, hydro, and geothermal energy are all considered clean and renewable, but energy generated by burning organic matter like wood, while renewable, is not considered clean because it emits smoke, which contains high levels of carbon dioxide (CO2).

What is renewable energy?

Renewable energy is energy that is created from natural resources that can quickly restore, or “renew,” themselves on their own. We’re able to harness this kind of energy from the sun, the wind, and even from organic plant material. So as long as the sun keeps shining, the wind keeps blowing, and plants keep growing, we’ll never have to worry about these resources generating enough electricity.

Meanwhile, non-renewable energy is created by using natural resources that we only have access to in limited amounts and can’t restore or renew themselves on their own. This sort of non-renewable energy often comes from coal, oil, and gases. And not only do we have limited amounts of these resources that will eventually run out, but they also emit harmful emissions into our atmosphere when they’re used to generate electricity.

The good news is that you can choose which type of energy you support when powering your home — and we can help.

Is it more expensive to choose clean energy for my home?

As clean energy technology continues to improve and demand continues to go up, the cost of generating clean energy from sources like wind and solar has continued to go down, making it more financially accessible than ever before. In fact, clean energy is on track to be less expensive than energy from fossil fuels.

What is a wind farm?

A wind farm refers to a group of wind turbines that work together to harvest naturally occurring wind energy and then provide the resulting clean power to the power grid without adding pollutants or carbon emissions to the atmosphere. Learn all about the clean energy generated by wind farms here.

What’s the difference between a REC and a carbon credit?

One carbon credit represents one ton of carbon emissions that were avoided or otherwise offset. Carbon credits are often used by businesses and countries in order to comply with regulations and commitments to reduce their output of toxic emissions. Carbon credits can be purchased to offset emissions, which provides financial support to many carbon-neutral or carbon-offsetting efforts, such as renewable energy projects, forest protection, and reforestation.

RECs, on the other hand, are specific to renewable energy production. They can be purchased by residential and commercial customers to match their energy consumption with clean energy.

How does the grid work?

Whether the energy is generated at a coal plant or a wind farm, all the energy that’s produced for public consumption eventually makes its way onto regional power grids located across the country. Once the energy makes it to the power grid, it is carried via high-voltage transmission lines to demand centers at which point distribution power lines carry that very same energy directly into homes like yours.

Inspire Plans


How do I know which plan is right for me?

Our plans are just as unique as you are. When you enter your address and allow us to access information about your home and your utility account, you’re able to choose a plan that’s personalized just for you.

How does my plan work?

When you sign up for one of our Unlimited 100% Clean Energy Plans provided by Inspire Energy Holdings, LLC, Inspire becomes your electricity supplier. You’ll still pay your utility company directly like usual — the only difference is that you’ll see Inspire listed as your electricity supplier under the "supply" or “generation” section of your bill. This section is often listed after your distribution charges, which your utility still controls. If you have trouble finding Inspire on your next utility bill or have questions about how billing works on your specific plan, feel free to reach out to us and we’ll be happy to walk you through it!

When you choose our Full-Bill Subscription Plan provided by Inspire Digital Services USA, LLC and its subsidiaries, your entire utility bill is transformed into a simple, personalized flat monthly subscription. With this plan, Inspire will bill you directly using the payment method you set up during the sign-up process and make payments to your utility on your behalf so you don’t have to. In addition, we’ll match your electricity usage with 100% renewable energy so that you can rest easy knowing that you’re helping avoid carbon emissions and getting closer to achieving a net-zero carbon home.

How does a subscription plan help me when my bills are lower in the spring and fall?

Our Unlimited 100% Clean Energy Subscription plans offer one flat subscription price that ensures that you pay the same amount every month no matter how much you use, helping you balance your budget throughout the year. So even though you may pay a bit more during low-usage months, you won’t end up paying any more during your higher-usage months. Subscriptions offer peace of mind and allow you to take control of your budget without having to worry about any unexpected bills.

What clean energy plans do you offer?

Inspire offers a variety of 100% clean energy plans to meet your needs, including unlimited subscription plans and flat price monthly plans, depending upon what’s available in your area.*


Unlimited 100% Clean Energy Plans

With our Unlimited 100% Clean Energy Subscription plan, we give you access to 100% clean energy at a custom flat monthly price. Most companies charge you for each unit of energy that you use, but because usage trends can vary dramatically throughout the year, this can result in unpredictable bills. With our subscription plan you’ll have the peace of mind and protection that your electricity supply bill will stay the same.

With our fixed price per kWh electricity supply plan, your price per kWh is locked for the entire duration of your contract. This option allows you price protection since your kWh rate remains stable throughout the length of their contract.

Full-bill Subscription Plan

With an Inspire full-bill subscription plan, your entire utility bill is transformed into a simple, personalized flat monthly subscription. With this plan, Inspire will bill you directly using the payment method you set up during the sign-up process and make payments to your utility on your behalf so you don’t have to. In addition, we’ll match your electricity usage with 100% renewable energy so that you can rest easy knowing that you’re helping avoid carbon emissions and getting closer to achieving a net-zero carbon home.

*Note: The plan you’re offered depends upon the area you live in, so not all plans will be available to all customers. To find out which plans are available in your area, enter your address or ZIP code here.

How does a variable plan work?

With our Inspire variable plan, your energy supply rate can change each month. Some of our members prefer this month-to-month plan option as it offers flexibility and does not have an early cancellation fee.

Rewards & Referrals


My plan comes with an annual cashback bonus. Will I be eligible for this bonus every year?

Yes. Your annual cashback bonus is our way of saying “thank you!” for choosing clean energy. This bonus is eligible to be redeemed each year on the anniversary of becoming an Inspire member. Your cashback bonus is calculated as a percentage of your Inspire supply charges. You will receive an email when it is time to redeem your bonus, or you will receive a letter in the mail if there is no email on file.

Will my annual cashback reward appear as a discount on my bill?

No. Our cashback and referral rewards are mailed as prepaid MasterCards that can be used anywhere that accepts MasterCard.

Can I share Inspire with my friends and family?

Yes. We are committed to building a community of members who want to make a positive impact on their environment and share the love! As an Inspire member, you will receive a unique referral code that you can send to friends and family to join this community. For each friend that signs up, we'll send you a $25 referral bonus and send your friend a $25 sign up bonus. There are no limits to how much you can earn!

Inspire Rewards


Is there some legalese I can read?

By participating in the Inspire Rewards program you are agreeing to these Rewards Terms and Inspire’s Terms of Use and Privacy Policy. Of course, as we will be constantly improving our Inspire Rewards Program, Inspire may revise these Rewards Terms at any time. Unless we say otherwise, the amended Rewards Terms will be effective immediately and your continued participation in the Rewards Program after the amended Rewards Terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Rewards Terms, you must stop participating in the Rewards Program. Rewards Points and Rewards have no cash value. You must be at least 18 years old to participate. You may only have one Inspire Rewards Program membership per electric utility account number. If you move, or your utility account number otherwise changes, you must create a new Inspire Rewards Program account. Rewards Points and Rewards may not be transferred or assigned to any other party, and any attempt to do so shall be void and of no legal effect. The sale or barter of any Rewards Points and Rewards offered through the Rewards Program, other than by us, is expressly prohibited. Rewards Points and Rewards may be revoked where Inspire believes in its discretion that Rewards Points were earned through or in connection with any fraud, abuse of the platform, or violation of Inspire's Terms of Use.

Inspire, in its sole discretion, reserves the right to cancel, change, suspend or modify any aspect of the Rewards Program at any time and for any reason. You may not participate in the Rewards Program where doing so would be prohibited by any applicable law, regulation, or professional code of conduct. Inspire further reserves the right to disqualify any member at any time from participation in the Rewards Program if you do not comply with these Rewards Terms. Inspire’s failure to enforce any term of these Rewards Terms shall not constitute a waiver of that provision. The Rewards Terms will continue until terminated, suspended, modified, or converted to another rewards program by Inspire, in Inspire’s sole discretion. Determination and payment of tax liability related to Rewards are your sole responsibility. Inspire may rely on any oral or electronic Rewards Points and Rewards redemption instructions we are provided regardless of whether or not you personally stated or sent them. You agree that we are not liable for following instructions of anyone claiming to be you. The accrual and/or redemption of Rewards Points and Rewards is void where prohibited by law.

Inspire may, in its sole discretion, withhold Rewards Points and Rewards for investigations, or refuse to process any transaction Inspire deems to be fraudulent, suspicious, in violation of these Rewards Terms, or believes will impose potential liability on Inspire, its subsidiaries, affiliates, or any of their respective officers, directors, employees, representative and agent, in each the Inspire’s sole discretion. All decisions of the Inspire are final and binding. Please note that while Inspire provides you with access to digital gift cards as Rewards, Inspire is not the issuer or sponsor of the digital gift cards. Each digital gift card is subject to the participating issuer’s terms and conditions and their own policies (e.g. privacy policy, terms of use), and Inspire does not accept any responsibility and/or liability for the participating issuer’s policies or digital gift cards.

When do my points appear on my account?

Rewards Points appear instantly. As soon as you complete the actions you’ll see your Rewards Points in your account.

Does it cost anything to join Inspire Rewards?

Inspire Rewards is included in the Inspire membership for eligible members who subscribe to Inspire's energy plans. Simply log into the Inspire Smart Home app (iOS, Android) to see if you are eligible, and accept the terms to get started.

What happens to my points if I leave Inspire? Do my Rewards Points Expire?

We hope that you will always choose to stay an Inspire member and receive the benefits of the Inspire Rewards Program. However, if you choose to terminate your Inspire membership, your membership to Inspire Rewards will end at the same time. If you have any questions about your membership please our member support team at (866) 403-2620 and help@inspirecleanenergy.com

As long as you remain and Inspire member, your Rewards Points do not expire. Should you decide to end your membership, your Rewards Points will expire. You have no property rights or other vested legal interest in accrued but unredeemed Rewards Points. Accrued Rewards Points have no cash value or other value of any kind until and to the extent they are actually redeemed as set forth in these Rewards Terms.

How can I earn more Rewards Points?

You’ll earn Rewards Points every month just for being a member. Earn more Rewards Points by completing activities in the Inspire Smart Home app. You can find these activities in the Inspire Smart Home app (iOS, Android) by navigating to the Rewards Center and tapping the Earn tab. Here, you’ll see all your options to earn more! Check back regularly, as we’ll be adding more activities each month.

How do I redeem my Rewards Points?

Go to the Rewards Center in the Inspire Smart Home app (iOS, Android), then tap the Redeem tab. You can choose from the available options to redeem your Rewards Points, such as a digital gift card, which will be delivered to your email address that you provided for your Inspire Smart Home account. You will have the opportunity to update your email address when redeeming your Rewards Points.

You’ll receive your digital gift card via email shortly after redeeming your Rewards Points in the Inspire Smart Home app. If you don’t receive your digital gift card within 24 hours, please check your spam folder, or reach out to Member Support at (866) 403-2620 or help@inspirecleanenergy.com

How does the Inspire Rewards Program work?

It’s simple: Earn Rewards Points and redeem for rewards. Here’s how you can earn Rewards Points:

  • Keep being a member - For each month you remain an Inspire Rewards Program member, we’ll give you Rewards Points as our thank you for helping to combat climate change.
  • Complete an action – Create a climate schedule, learn about clean energy, customize your Inspire experience, and more.
  • Refer a friend – Tell a friend who cares about the climate about Inspire. You’ll each earn Rewards Points worth $25! Please see our Referral Policy for details.

To be eligible for the Rewards Program, you must have an active account with Inspire on the Inspire Smart Home mobile app (iOS, Android), be enrolled in an electricity supply plan, be fully compliant with these Inspire Rewards FAQs and Terms (“Rewards Terms”) at all times, and be 18 years of age or older.

Is the Inspire Rewards Program available in my area?

Currently, Inspire Rewards is only available to select members in Pennsylvania, Ohio, and Maryland who enroll in an eligible electricity supply plan. We’re continually adding new markets and hope to offer Inspire Rewards to all members in the future.

What is the Inspire Rewards Program?

You’ve joined the clean energy movement; you deserve to be rewarded for that! The Inspire Rewards Program is our loyalty program that allows you to earn rewards points (“Rewards Points”) through the Inspire Smart Home mobile app (iOS, Android) in multiple ways (“Rewards Program”). Learn more about clean energy through educational content, complete an activity to personalize your experience, or invite your friends to join the clean energy movement. You’ll even earn points every month just for being a member. Points can be redeemed for gift cards from Mastercard and other top retailers as well as other products and services (collectively, “Rewards”).

Regulatory


Where does Inspire Energy Holdings, LLC operate?

Inspire Energy Holdings, LLC is proud to operate in the following states and district:

  • Delaware (Dkt. # 19-2018)
  • Illinois (Dkt. # 17-0083)
  • Maryland (Lic. # IR-3295)
  • Massachusetts (Lic. # CS-117)
  • New Jersey (Lic. # ESL-0156)
  • New York (Lic. by NY PSC)
  • Ohio (Cert. # 15-963E(3))
  • Pennsylvania (Lic. # A-2013-237-6082)
  • Washington, D.C. (Dkt. # EA2019-10)

As a variable rate customer, where can I find the rate for my next billing period?

Inspire does not currently offer variable rate plans for new customers. If you are an existing Inspire customer in Illinois or Massachusetts who previously enrolled in a variable rate plan, you can look up the rate for your next billing period below or contact our Customer Support Team toll-free at (866) 403-2620 for this information.