Things to know about switching to clean energy
Is Inspire actively selling in-person today?
Inspire sales representatives are active only in states and municipalities that have clear policy and regulations that allow for us to do so, which currently includes territories in Ohio, Pennsylvania, New Jersey and Maryland. We are not active in locations where it is not permitted. We continue to monitor and comply with local regulations, public health and safety orders, and guidance in each market we operate in.
What preventative measures is Inspire taking to ensure the health and safety of active sales representatives?
All Inspire sales representatives take the following preventative daily measures to minimize the risk and spread of COVID-19:
Daily Health Assessment:
If Inspire learns of any sales representative diagnosed with COVID-19, or if they feel sick, the sales representative is encouraged to immediately stay home for a minimum 14-day quarantine period.
What proactive measures is Inspire taking to ensure the health and safety of active sales representatives, and the public?
Inspire has provided personal protective equipment (PPE) to our sales representatives including cloth face masks, plastic face shields, plexiglass covers (for retail kiosks), sanitizing wipes, and hand sanitizer. Inspire has implemented a strict policy mandating all sales representatives wear PPE at all times (both in-person and retail), including while active and in between all interactions. Further, all sales representatives must ensure they wash their hands/use hand sanitizer frequently, regularly disinfect workspaces and tablets, and maintain a six feet distance while in the field. All sales representatives will immediately discontinue interactions with anyone who is at-risk or shows any possible symptoms. Inspire has also invested in contactless selling technology to enable new members to sign up while maintaining a six-foot distance.
Moreover, Inspire has an extensive, dedicated PPE training and compliance test for representatives on duty. Inspire has a zero-tolerance policy for verified incidents of not complying with its PPE protocol.
What do I do if I interact with a representative not complying with local PPE guidelines?
Please email Inspire at email@example.com or call (866) 403-2620 with any details of the event (e.g., time, location, description). We will immediately launch an investigation to look into the matter and take action that ensures the health and safety of the public.
Inspire has an extensive, dedicated PPE training and compliance testing for representatives on duty. Inspire also has a zero-tolerance policy for verified incidents of noncompliance.
Will Sales Representatives be wearing PPE while on duty?
Yes. All sales representatives are required to wear PPE while active for their entire shift.
What is Smart Energy? Does it make sense for my home?
We define Smart Energy as the perfect blend of our clean energy subscription plan paired with smart home devices and Inspire Smart Home app (available on Google Play or the Apple App Store) to make homes even more energy efficient. While our clean energy plans connect your home to clean energy, our smart devices help your home become even more efficient. Because we believe that the cleanest form of energy is the energy you don’t use, we understand that reducing your home energy use is the single most effective way to reduce your carbon footprint and also save money.
Our Smart Energy plans are perfect if you are looking for a way to make a big impact on your energy bill by streamline your home’s climate control.
What type of Smart Energy plans do you offer?
Our Smart Energy plans offer something for everyone. Because your home’s climate represents the biggest portion of your energy usage, our Smart Energy starter plans all include a smart thermostat. We offer the following plans:
I already have a programmable thermostat. How is a smart thermostat different?
Most programmable thermostats allow you to set your temperature on the thermostat directly, in addition to creating climate programs during the day. A smart thermostat connects to your home’s network to offer more adaptability and control of your home’s climate. In addition to creating climate programs, smart thermostats will allow you to control your homes climate from anywhere in the world. This level of access will help you adjust your thermostat to reduce your energy consumption if plans change. The Inspire Eco Smart Thermostat can help streamline your home’s energy usage by automating your climate control. Talk about feeling cool and calm!
When will I get my devices?
How do I install or set up my devices?
What can I do with my Inspire Smart Home app?
With the Inspire Smart Home application you have the ability to control the connected devices within your home and access rich energy usage data from anywhere.
Whether it’s your smart lights or connected thermostat, you can access them on the go and ensure your settings are exactly how you like them at all times. Provide smart control capabilities to every member of your household with Inspire’s Smart Home app and ensure that energy consumption efficiency is top of mind for every connected user.
Our goal is to create the best single source of control for your home automation and energy needs.
We’re continuously improving and adding functionality and welcome your feedback and ideas. Want to get in touch? Email us at firstname.lastname@example.org.
The Inspire Smart Home app’s current list of features include:
Do I still need other apps to control my devices?
If you selected a plan that came with an Ecobee thermostat, you only need to download the Ecobee app for the purpose of installation. Once the Ecobee has been installed and linked to the Inspire Smart Home app, you will then be able to control all your devices using the Inspire Smart Home app.
For all other Smart Energy plans, our Smart Energy Experts will professionally install and set up your devices for you and you will use the Inspire Smart Home app.
What if I have more than one thermostat?
The Inspire Smart Home app supports multiple thermostats right out of the box, so just add your thermostats by going to the “Control” tab and select the option to add a non-Inspire device and select your device.
Can I use the Inspire Smart Home app to control my devices in multiple homes?
Not at this time. We are currently working on developing multiple home support which will be coming soon. You’ll be able to easily switch between each home to control the devices within them. No logging in or out required.
Can more than one person use the app to control the devices in my home?
Yes. Anyone that lives with you or has permission to access your devices by connecting to their accounts will be able to use the application to control the devices.
Is the Inspire Smart Home app secure?
Inspire is committed to protecting our members' privacy. Inspire products and services use the Secure Sockets Layer (SSL) protocol for connections to ensure the highest level of security. The SSL protocol is commonly utilized by banks, government agencies and e-commerce sites to ensure privacy and the protection of personal information.
What happens if I change the Wi-Fi settings within my home?
In the event that you switch internet providers or change the password to your existing Wi-Fi network, your Inspire Eco Smart Thermostat will need to be updated with the new information.
To reconnect your thermostat, open the Inspire Smart Home app and navigate to your thermostat Settings page. If your device has become disconnected to your Wi-Fi, this page will display a “DISCONNECTED” badge at the bottom of the Settings page.
To reconnect your thermostat, tap the “DISCONNECTED” badge and follow the steps to reconnect to your Wi-Fi. If you encounter any issues with reconnecting your device, please reach out to our member support team at email@example.com or call us at (866) 403-2620.
What happens with my smart devices at the end of my contract?
Our Smart Energy plans are designed to connect you to clean energy for a specified length of time. That means you get to enjoy a flat rate plan for your energy supply throughout the term of your contract. Any devices that came with your plan are yours to keep at the end of your contract.
What is your device return policy?
Our Inspire Smart Energy devices can be returned for a full refund within 7 days of installation. After that time, we can only offer an exchange for devices that are found to have a defect.
Our Inspire Smart Energy devices come with a one year warranty period. During that period, if you encounter trouble with your device, we will help you troubleshoot the issue and if it is determined to have a defect, we will replace it for you at no cost to you.
I am having trouble with a device. What should I do?
If you need help with a device that has stopped working, please contact our Member Support Specialists at (866) 403-2620 and we will get you back on track.
How do I initiate a return?
If you would like to return your device within the 7 days of installation, please contact our Member Support Specialists at (866) 403-2620.
I like my Inspire Smart Energy devices, but I want to cancel my clean energy subscription. What do I do?
To optimize your home's energy efficiency, we have designed our smart home devices to work alongside our clean energy subscription. If you would like to cancel your clean energy subscription, you can still enjoy your Smart Energy devices to control your home’s climate. Just contact our friendly Member Support Specialists at firstname.lastname@example.org or (866) 403-2620 to help you with your request.
Will Inspire notify my utility that I’m switching to Inspire?
Yes. Once you sign up, we’ll take it from there! We will notify your local utility about your request to switch, and before you know it, your home or business will be connected to 100% clean energy.
Will I receive a second or separate bill from Inspire for my Energy Supply?
No. Once you make the switch to Inspire, we will take-over to supply your energy, but your utility will still manage delivery of your electricity, including responsibility for your poles, meters, wires, and outages. That means you will continue to receive and pay one bill directly through your utility, and you will see Inspire charges listed under the supply portion of your bill.
Is there any new equipment or change required to switch my energy supply service?
No. Inspire is one of the easiest ways to make a big difference. Inspire works with your existing utility service, so you don’t have to install anything and your power won’t be interrupted.
Will my service be interrupted when I sign up with Inspire?
No. Your energy supply account will seamlessly transition to Inspire with no interruption.
Will I find Inspire listed on my regular utility bill?
Yes. Inspire’s supply charge will appear under the generation portion of your bill. It's often located after your distribution charges, which your utility still controls.
Can I become an Inspire member if I’m on a budget billing or equal payment plan?
In some situations, Inspire will seamlessly become part of your monthly budget charge. In other situations, your budget may need to be adjusted. We recommend reaching out to us after enrolling to review how Inspire will work with your budget.
What is a deregulated market?
In a deregulated energy market, policymakers have given consumers the freedom to choose how to power their home or business. With the ability to select from a number of energy supply options, you can find the energy supplier that is right for you and your home’s needs. Currently, there are 18 states that have adopted some form of deregulation and more are on the way.
What states does Inspire operate in?
Inspire has members in Pennsylvania, Massachusetts, New York, New Jersey, Maryland, Ohio, and Illinois. Together, our members are helping us add more clean energy to the grid.
Will Inspire cost more than my current utility?
It depends on several factors such as your personal usage patterns, weather and current market rates. Inspire offers a variety of 100% clean energy plans and options to help you find one that works for you, but we don’t guarantee savings compared to your utility.
What is a kilowatt-hour (kWh)?
Energy consumption is commonly measured in kilowatt-hours (kWh). A kilowatt is a unit of measure for energy. A kWh represents the average amount of energy all of your devices pull from the grid each hour. Your home’s monthly kWh usage is measured using a meter connected to your house. This meter is then read by your utility to assess your monthly energy usage and therefore, calculate your monthly bill. 1,000 kWh are equal to a megawatt-hour (MWh).
Where does Inspire’s renewable energy come from?
Inspire purchases wind RECs (or 100% clean power) from wind farm projects throughout the U.S.
What is a REC?
Renewable Energy Certificates (RECs), also known as renewable energy credits, represent the environmental benefits of renewable energy production. Renewable energy producers, such as wind farms, can earn one REC for every megawatt-hour (MWh) of electricity they generate and add to the energy grid.
RECs are verified and tracked by third parties, ensuring that just one REC is awarded per MWh of renewable energy produced and can only be used once. By producing RECs alongside the energy commodity, renewable energy projects are able to get compensated for the environmental benefit they provide. Over time, this can stimulate increased demand for renewables.
What’s the difference between a REC and a carbon credit?
A single carbon credit represents one ton of carbon emissions — or often greenhouse gas emissions more generally — that was avoided or otherwise offset. Carbon credits are used by businesses and countries to comply with regulations and commitments to reduce their output of climate warming emissions. Carbon credits can be purchased to offset emissions, which provides financial support to many carbon neutral or carbon offsetting efforts, such as renewable energy projects, forest protection and reforestation.
RECs, on the other hand, are specific to renewable energy production. They can be purchased by residential and commercial customers to match up their energy consumption with clean power.
How does the grid work?
Whether energy is generated from a coal plant or a wind farm, all energy gets placed onto regional grids once it has been produced. Power is carried from that regional grid through high voltage transmission lines to demand centers, where distribution power lines carry power into people’s homes.
What type of renewable energy does Inspire offer?
Today, we purchase energy from the grid plus RECs from renewable energy projects, like wind farms, across the country for each megawatt-hour (MWh) of energy our members use.
How clean is my energy?
Like a smoothie, your power grid has lots of ingredients. Most existing power companies connect you with energy sources from fossil fuels, like natural gas and coal, that must be burned to generate energy. This burning of fossil fuels creates pollution in the atmosphere that impacts us all. By choosing Inspire, you are ensuring that pollution-free wind power is produced and placed on the grid for every kilowatt-hour (kWh) you use.
What is Clean Energy?
Clean energy, oftentimes referred to as renewable energy, represents a non-polluting and sustainable form of energy used to power our lives. Wind and solar energy are just a few examples of clean energy & renewable sources. Because we have an abundance of wind & sunshine, we can tap into these resources without depleting anything from the climate.
The opposite end of the energy spectrum includes resources that are limited, such as coal, oil and natural gas. These energy sources are typically burned to generate energy, creating harmful greenhouse gases that pollute the air and contribute to climate change. By limiting our dependence on these finite resources, we can make a strong impact on our environment with one simple switch to clean energy.
What is a wind farm?
A wind farm represents a group of turbines that provide power to the grid without creating pollution or carbon emissions. To learn more, check out our blog post on this topic.
Can I still sign up for Inspire if I have rooftop solar?
Yes. Many homes with solar panels still require more power than their panels can generate. To help supplement that renewable solar power, it makes perfect sense to add Inspire clean energy to meet your energy needs.
What is a kWh?
Energy is commonly measured per kilowatt-hour (kWh). A kWh represents the average amount of energy all of your devices pull from the grid each hour. Your home’s monthly kWh usage is measured using a meter connected to your house.
Is it more expensive to choose clean power for my home?
As a technology, the cost of wind power has decreased exponentially over the last few years. This means that wind power isn’t necessarily more expensive than any other form of energy.
Are there tax benefits to being an Inspire member?
No. There are no tax benefits to being an Inspire member.
How do I know which plan is right for me?
Each customer's energy usage needs are different. Because each home is unique and has a specific energy profile, we recommend our Inspire Unlimited 100% Clean Energy Subscription. This plan allows customers to more easily predict their monthly electricity supply bills by paying one flat price each month.
How does a clean energy subscription plan work?
With our Inspire One plan, you are not charged per kWh. You pay one secure energy supply price every month, for the term of your contract, which is based on your home profile and energy usage. This is how we are able to provide all potential members with an individualized subscription plan that is unique to their home.
Why does subscription make sense to me when my bills are low in Spring/Fall?
Heating & cooling your home is the largest energy expense in most homes, representing up to 50% of your home’s energy use. This creates massive bill spikes in the winter and summer to keep your home comfortable. Our Inspire One subscription plan takes your entire year’s energy use and creates one flat price to help you balance your payments throughout the year.
How does a variable plan work?
With our Inspire variable plan, your energy supply rate can change each month. Some of our members prefer this month-to-month plan option as it offers flexibility and does not have an early cancellation fee.
How does a fixed plan work?
With our Inspire Fixed plans, you are charged per kWh at a pre-priced rate for a 6 or 12 month term.
What plans do you offer?
Inspire offers a variety of clean energy plans to meet your needs. We offer variable, fixed and subscription clean energy plans.*
Note that not all plan options are available to all customers. Enter your address to find out what plans are available in your area.
Does Inspire offer other rewards for signing up?
Yes. Click here to see Inspire plans available in your area. Each plan has its own unique rewards.
Yes. We are committed to building a community of members who want to make a positive impact on their environment and share the love! As an Inspire member, you will receive a unique referral code that you can send to friends and family to join this community. For each friend that signs up, we'll send you a $25 referral bonus and send your friend a $25 sign up bonus. There are no limits to how much you can earn!
Will my annual cashback reward appear as a discount on my bill?
No. Our cashback and referral rewards are mailed as prepaid MasterCards that can be used anywhere that accepts MasterCard.
I am an Inspire member and I referred a friend to join Inspire. When will we receive our referral rewards?
As an Inspire member, you will receive your $25 referral bonus as soon as your friend starts service! Your friend will receive their $25 sign up bonus after they’ve been with Inspire for two billing cycles.
My plan comes with an annual cashback bonus. Will I be eligible for this bonus every year?
Yes. Your annual cashback bonus is our way of saying “thank you!” for choosing clean energy. This bonus is eligible to be redeemed each year on the anniversary of becoming an Inspire member. Your cashback bonus is calculated as a percentage of your Inspire supply charges. You will receive an email when it is time to redeem your bonus, or you will receive a letter in the mail if there is no email on file.
What is the Inspire Rewards Program?
You’ve joined the clean energy movement; you deserve to be rewarded for that! The Inspire Rewards Program is our loyalty program that allows you to earn rewards points (“Rewards Points”) through the Inspire Smart Home mobile app (iOS, Android) in multiple ways (“Rewards Program”). Learn more about clean energy through educational content, complete an activity to personalize your experience, or invite your friends to join the clean energy movement. You’ll even earn points every month just for being a member. Points can be redeemed for gift cards from Mastercard and other top retailers as well as other products and services (collectively, “Rewards”).
Is the Inspire Rewards Program available in my area?
Currently, Inspire Rewards is only available to select members in Pennsylvania, Ohio, and Maryland who enroll in an eligible electricity supply plan. We’re continually adding new markets and hope to offer Inspire Rewards to all members in the future.
How does the Inspire Rewards Program work?
It’s simple: Earn Rewards Points and redeem for rewards. Here’s how you can earn Rewards Points:
To be eligible for the Rewards Program, you must have an active account with Inspire on the Inspire Smart Home mobile app (iOS, Android), be enrolled in an electricity supply plan, be fully compliant with these Inspire Rewards FAQs and Terms (“Rewards Terms”) at all times, and be 18 years of age or older.
How do I redeem my Rewards Points?
Go to the Rewards Center in the Inspire Smart Home app (iOS, Android), then tap the Redeem tab. You can choose from the available options to redeem your Rewards Points, such as a digital gift card, which will be delivered to your email address that you provided for your Inspire Smart Home account. You will have the opportunity to update your email address when redeeming your Rewards Points.
You’ll receive your digital gift card via email shortly after redeeming your Rewards Points in the Inspire Smart Home app. If you don’t receive your digital gift card within 24 hours, please check your spam folder, or reach out to Member Support at (866) 403-2620 or email@example.com
How can I earn more Rewards Points?
You’ll earn Rewards Points every month just for being a member. Earn more Rewards Points by completing activities in the Inspire Smart Home app. You can find these activities in the Inspire Smart Home app (iOS, Android) by navigating to the Rewards Center and tapping the Earn tab. Here, you’ll see all your options to earn more! Check back regularly, as we’ll be adding more activities each month.
What happens to my points if I leave Inspire? Do my Rewards Points Expire?
We hope that you will always choose to stay an Inspire member and receive the benefits of the Inspire Rewards Program. However, if you choose to terminate your Inspire membership, your membership to Inspire Rewards will end at the same time. If you have any questions about your membership please our member support team at (866) 403-2620 and firstname.lastname@example.org
As long as you remain and Inspire member, your Rewards Points do not expire. Should you decide to end your membership, your Rewards Points will expire. You have no property rights or other vested legal interest in accrued but unredeemed Rewards Points. Accrued Rewards Points have no cash value or other value of any kind until and to the extent they are actually redeemed as set forth in these Rewards Terms.
When do my points appear on my account?
Rewards Points appear instantly. As soon as you complete the actions you’ll see your Rewards Points in your account.
Is there some legalese I can read?
Inspire, in its sole discretion, reserves the right to cancel, change, suspend or modify any aspect of the Rewards Program at any time and for any reason. You may not participate in the Rewards Program where doing so would be prohibited by any applicable law, regulation, or professional code of conduct. Inspire further reserves the right to disqualify any member at any time from participation in the Rewards Program if you do not comply with these Rewards Terms. Inspire’s failure to enforce any term of these Rewards Terms shall not constitute a waiver of that provision. The Rewards Terms will continue until terminated, suspended, modified, or converted to another rewards program by Inspire, in Inspire’s sole discretion. Determination and payment of tax liability related to Rewards are your sole responsibility. Inspire may rely on any oral or electronic Rewards Points and Rewards redemption instructions we are provided regardless of whether or not you personally stated or sent them. You agree that we are not liable for following instructions of anyone claiming to be you. The accrual and/or redemption of Rewards Points and Rewards is void where prohibited by law.