Inspire Energy Holdings, LLC
923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002
Toll-free 866-403-2620 | help@inspirecleanenergy.com
DPU License # CS-117
ELECTRIC SUPPLY CONTRACT SUMMARY
You have purchased a renewable electric supply product from Inspire. Your electric utility will continue to deliver the electricity you use to your home.
Price | 14.99¢ / kWh electricity supply price. This does not include the price that your electric utility will charge you for the delivery component of your electric service. |
Term | The above price will remain constant for 6 months. |
Early Cancellation Fee | There is no cancellation fee if you cancel your contract prior to the end of its term. |
Automatic Renewal | Your contract will automatically renew at a new price, unless you inform Inspire of your decision to cancel. The new price may be higher, lower, or the same as your existing price. Inspire will contact you no later than 30 days before each automatic renewal to notify you of your electricity supply options. |
Renewable Energy Content | The Commonwealth of Massachusetts requires that all electric supply products include a minimum of 62% renewable energy resources in 2024. This product includes 100% renewable energy resources, an amount that exceeds the minimum requirement. |
Incentives | We will cover any early cancellation fees up to $150 from your previous supplier. See your Welcome Confirmation and enclosed Terms and Conditions for complete details. |
Rescission Period | You have 3 days to cancel this contract free of charge from the time you receive your contract and terms and conditions. |
Competitive Supplier Information | Inspire Energy Holdings, LLC DPU license number: CS-117 Toll-free 866-403-2620 www.inspirecleanenergy.com Inspire is only responsible for the electric generation portion of your bill. |
Electric Utility Information | Your local utility company will continue to deliver the electricity that you use in your home and is responsible for the delivery charges that appear on your monthly bill. If you have questions about the delivery portion of your bill, visit your local utility website or call them at: National Grid Web: http://www.nationalgridus.com/ma-home Phone: 1-800-465-1212 National Grid Nantucket Web: http://www.nationalgridus.com/Nantucket Phone: 1-800-465-1212 NSTAR and WMECO (Eversource Energy) Web: http://www.eversource.com/ Phone: 1-800-592-2000 Unitil Web: http://www.unitil.com/ Phone: 1-888-301-7700 |
The Massachusetts Department of Public Utilities recommends that consumers visit the Energy Switch website to view the broad range of available electric supply products, including your electric utility’s basic service price. You can visit the website at http://energyswitchma.gov. | |
Terms of Service
1. Background; Agreement to Sell and Purchase Energy. The Contract Summary, Terms of Service, and Rewards Terms and Conditions, together with the notice containing a welcome letter, a copy of your Contract Summary, Terms of Service, and Rewards Terms and Conditions (the “Welcome Confirmation”), and any amendments to these documents from time to time, are an agreement (collectively, the “Agreement”) for electric generation service between Inspire Energy Holdings, LLC (“Inspire” and “we”) and you (“Customer” or “you”).
Inspire is a retail electricity supplier licensed by the Massachusetts Department of Public Utilities (“DPU”) to offer and supply electric generation services in Massachusetts. Inspire’s DPU license number is CS-117. Inspire is not affiliated with and does not represent your Local Distribution Utility (“Utility” or “LDU”). Generation prices and charges are set by Inspire. The LDU will continue to deliver the electricity supplied by Inspire. The DPU regulates distribution prices and services. The Federal Energy Regulation Commission regulates transmission prices and services.
By entering into this Agreement, you represent that you are the customer of record for the electricity supply account subject to this Agreement, or you otherwise have authority to enter into this Agreement. This Agreement shall not become effective until accepted by Inspire.
THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE, A JURY TRIAL WAIVER AND A CLASS ACTION WAIVER THAT WILL AFFECT CUSTOMER’S LEGAL RIGHTS. PLEASE REVIEW CAREFULLY.
2. Rescission. Your right of rescission is described in the Contract Summary of this Agreement.
3. Term; Renewal. The term of this Agreement as shown in the Contract Summary shall commence on the date the change to Inspire is deemed effective by the LDU and shall continue for the term shown. At least thirty (30) days and no more than sixty (60) days prior to the end of the term, Inspire will notify Customer in writing of the terms of renewal of this Agreement and of the Customer’s right to renew or reject the renewal. Customer shall have three (3) business days from receipt of the first billing statement of the renewal term to reject renewal and cancel the renewal agreement. This Agreement may renew without your affirmative consent, even when there is a price change or a change in terms of service.
4. Pricing, Billing, and Payment. The price for all electricity sold under this Agreement shall be as set forth in the Contract Summary of this Agreement. Your supply price per kWh will not change during the term shown. The price does not include LDU charges, including, but not limited to, LDU delivery and distribution charges, which are separate amounts that you must pay your LDU. The price may be higher than your LDU’s basic service generation supply price. Inspire does not guarantee that we will provide any savings for electricity supply as compared to what the LDU would charge.
Your electricity supply price under this Agreement was determined based on a variety of factors including your average electricity usage, key characteristics of your home, and the cost to procure energy and the renewable attributes described in section 5.
You will be billed and pay for the electric generation services from Inspire based on meter readings and consumption information that Inspire receives from your LDU. The services you purchase from Inspire will be included in your LDU bill. The LDU will set your payment due date and the payment address, and any bill not paid in full by its due date may incur a late payment fee in accordance with the LDU’s billing and payment policies and procedures.
Inspire does not require customers to make a deposit. A discount on your LDU’s distribution charges may be available to qualifying residential customers. Contact your LDU for eligibility requirements and an application. These distribution charges and any eligibility for a discount do not form part of this Agreement and is a matter between you and your LDU. You can also contact your LDU for information on consumer rights pertaining to estimated bills, third-party billing, and deferred payments.
Pricing under this Agreement is based on the information provided at the time of enrollment for your account. If the information that Inspire receives from your LDU does not match the information provided at enrollment, you agree that Inspire may switch the product offering to match information received from the LDU. If that were to occur, your enrollment with Inspire will be delayed and you will receive written notice of the new product offering from Inspire and will have the ability to exercise your right of rescission as described on the first page of this Agreement.
5. Renewable Energy Product. During the term of this Agreement, Inspire will ensure that 100% of your electricity usage is matched with renewable energy credits (“RECs”). Each REC represents proof that electricity was generated from an eligible renewable energy resource such as wind, solar, hydro, or biomass. Inspire will purchase RECs in the same calendar year as your electricity usage in order to support the development and operation of renewable energy generation. Inspire will “retire” them in a regional generation attribute system. The electricity supply actually delivered to your home or service address will not contain electricity supply generated from any particular electric generation facility. Inspire may take up to 3 months after the end of each calendar year under which this Agreement is in effect to address any deficiency that may arise in the renewable energy content of electricity sold under this Agreement in the previous calendar year.
6. Cancellation Provisions. If your LDU terminates your service, this Agreement will be automatically cancelled. You may terminate this Agreement at any time by notifying Inspire at the contact information listed in the Contract Summary. You must provide Inspire at least thirty (30) days advance notice before the next regularly scheduled meter read in order for the cancellation to be effective as of that reading. To cancel this Agreement, please contact Inspire by phone, email, or mail at the contact information below. There is no cancellation fee if you cancel your contract prior to the end of its term.
Inspire may cancel this Agreement if at some future date there is a Regulatory Change (as defined below) that materially impairs Inspire’s ability to fulfill its obligations under this Agreement; provided, however, Inspire will follow applicable rules in providing notice to you if we intend to cancel this Agreement. In addition, we reserve the right to terminate this Agreement at any time at our convenience with advance written notice to you of at least 30 days. Upon termination of the Agreement by you or us, you will be responsible for all Inspire generation charges incurred hereunder until your account is transferred to LDU basic service or to another competitive electricity supplier.
Cancellation is effective on the next meter read date that occurs after your LDU has accepted the switch of your account from Inspire. You will be responsible for unpaid balances as of the cancellation date, until your account is paid in full.
7. Cancellation of Existing Service. You are responsible for canceling any agreements with other electric suppliers from whom you are purchasing electric generation service and paying any cancellation fees (if applicable). You also have the option of receiving Basic Service generation from your LDU.
8. Titles and Taxes. Title to, control of, and risk of loss of the electricity sold under this Agreement will pass from Inspire to Customer when it is delivered to Customer’s LDU. Each party will indemnify and hold the other party harmless from any and all claims (including claims for personal injury, death, or property damage), losses, fees, taxes, damages, suits, causes of actions and judgments of any kind arising hereunder while title and risk of loss are vested in the indemnifying party. You will be responsible for the payment of all transfer, sales or other taxes related to Inspire's service under this Agreement. If you are exempt from any such taxes, you are responsible for identifying and requesting such exemption from the collection of taxes by filing appropriate documentation with Inspire and/or your LDU, as applicable.
9. Dispute Resolution. If you have a question about charges or service under this Agreement, you may contact Inspire at the contact information below. If you are not satisfied with the response from Inspire’s Member Support representative, you may ask that your questions be referred to an Inspire supervisor, who will respond promptly. If you remain unsatisfied with our attempts to resolve the issue, you may seek assistance from the DPU or request information from the DPU regarding your consumer protection rights at 1.877.886.5066 or by mail at: Massachusetts Department of Public Utilities, One South Station, Boston, MA 02110, or online at http://www.mass.gov/dpu. If the amount in dispute exceeds one hundred dollars and is within the DPU’s jurisdiction, the DPU may refer your dispute to the Massachusetts Office of Dispute Resolution (“MODOR”) to help mediate the dispute, or you may request that your complaint be referred to MODOR.
10. Emergency Service. The LDU will continue to respond to leaks and emergencies. In the event of service interruption, outage, or other emergency, Customer should immediately call the LDU directly:
National Grid 1-800-465-1212
National Grid Nantucket 1-800-465-1212
NSTAR (Eversource Energy) 1-800-592-2000
Unitil 1-888-301-7700
WMECO (Eversource Energy) 1-800-592-2000
11. Limitation of Liability. Except as otherwise expressly set forth herein, Inspire’s aggregate liability arising out of or related to this Agreement shall not exceed the amount of your largest monthly invoice for electric generation service during the twelve (12) months immediately preceding cancellation of this Agreement. The Parties agree to the extent permitted by Law that the statute of limitations with respect to all claims arising out of or related to this Agreement shall be reduced to the lesser of (x) two years from the event giving rise to the claim or (y) the minimum period permitted by Law and any action not brought within such time period shall be barred without regard to any other limitations period. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT WHEN A REMEDY OR MEASURE OF DAMAGES IS EXPRESSLY HEREIN PROVIDED, LIABILITY SHALL BE LIMITED TO ONLY THE DIRECT ACTUAL DAMAGES AND SUCH DIRECT ACTUAL DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY AND ALL OTHER REMEDIES OR DAMAGES AT LAW OR IN EQUITY ARE WAIVED INCLUDING, BUT NOT LIMITED TO, ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES, LOST PROFITS, BY STATUTE, IN TORT OR CONTRACT, UNDER ANY INDEMNITY PROVISION OR OTHERWISE. IT IS THE INTENT OF THE PARTIES THAT THE LIMITATIONS HEREIN IMPOSED ON REMEDIES AND THE MEASURE OF DAMAGES BE WITHOUT REGARD TO THE CAUSE OR CAUSES RELATED THERETO, INCLUDING THE NEGLIGENCE OF ANY PARTY, WHETHER SUCH NEGLIGENCE BE SOLE, JOINT OR CONCURRENT, OR ACTIVE OR PASSIVE. TO THE EXTENT ANY DAMAGES REQUIRED TO BE PAID HEREUNDER ARE LIQUIDATED, THE PARTIES ACKNOWLEDGE THAT THE DAMAGES ARE DIFFICULT OR IMPOSSIBLE TO DETERMINE, OTHERWISE OBTAINING AN ADEQUATE REMEDY IS INCONVENIENT AND THE LIQUIDATED DAMAGES CONSTITUTE A REASONABLE APPROXIMATION OF THE HARM OR LOSS.
12. Binding Effects; Assignment. This Agreement shall extend to and be binding upon Inspire’s respective permitted successors and permitted assigns. You may not assign this Agreement without Inspire’s prior written consent and any attempted assignment in violation of this Agreement shall be void. Inspire may sell, transfer, pledge, encumber or assign the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement. In addition, Inspire may assign its rights and obligations hereunder consistent with applicable Law.
13. Force Majeure; No Warranties. YOU AGREE THAT EVENTS BEYOND INSPIRE’S CONTROL (“FORCE MAJEURE”) MAY RESULT IN INTERRUPTIONS IN SERVICE AND THAT WE WILL NOT BE RESPONSIBLE FOR SUPPLYING ELECTRICITY TO YOU DURING SUCH INTERRUPTIONS AND WE WILL NOT BE LIABLE FOR SUCH INTERRUPTIONS. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES AND WE EXPRESSLY DISCLAIM ANY SUCH WARRANTIES.
14. Severability. Each provision of this Agreement is made subject to the maximum extent permitted by Law and if any of the provisions, or portions or applications hereof are held to be unenforceable or invalid by any court of competent jurisdiction, Inspire and Customer shall negotiate an equitable adjustment to or amendment of the affected provisions with a view toward effecting the purpose of this Agreement, and the validity and enforceability of the remaining provisions, or portions or applications hereof or thereof, shall not be affected thereby.
15. Application of the UCC. THE PARTIES AGREE THAT TO THE MAXIMUM EXTENT POSSIBLE UNDER LAW, ARTICLE 2 OF THE UNIFORM COMMERCIAL CODE SHALL APPLY TO ENERGY SOLD HEREUNDER AND IF ANY TOPIC OR MATTER ADDRESSED HEREIN IS ALSO ADDRESSED IN SUCH ARTICLE 2, THEN THIS AGREEMENT SHALL CONTROL AS TO SUCH TOPIC OR MATTER. CUSTOMER HEREBY WAIVES ANY RIGHTS IT MAY HAVE PURSUANT TO SECTION 2¬609 OF THE UCC, OR ANY OTHER SIMILAR DOCTRINE UNDER LAW OR STATUTE WHEREBY CUSTOMER MAY DEMAND ADEQUATE ASSURANCE OF PERFORMANCE FROM INSPIRE.
16. Mandatory Arbitration, Waiver of Jury Trial, and Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING CLAIMS ARISING IN CONTRACT, TORT, STATUTORY OR OTHERWISE, SHALL BE SETTLED EXCLUSIVELY AND FINALLY BY ARBITRATION IN ACCORDANCE WITH THE RULES AND PROCEDURES OF THE AMERICAN ARBITRATION ASSOCIATION. ANY ARBITRATION PROCEEDING HEREUNDER SHALL BE CONDUCTED EXCLUSIVELY IN MASSACHUSETTS. NEITHER PARTY MAY ALTER, AMEND, OR OTHERWISE CHANGE THE BINDING OBLIGATION TO ARBITRATE DISPUTES SET FORTH IN THIS PROVISION WITHOUT THE EXPRESS WRITTEN CONSENT OF THE OTHER PARTY, PROVIDED HOWEVER, INSPIRE MAY CHANGE THE TIME, PLACE, MANNER, PROCESS OR PROCEDURE OF THE BINDING OBLIGATION TO ARBITRATE IN COMPLIANCE WITH AND TO THE EXTENT PERMITTED BY APPLICABLE LAW. THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. THE AMERICAN ARBITRATION ASSOCIATION MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
17. Other Provisions. This Agreement and any amendments constitute the entire agreement between you and Inspire with regard to your purchase of electric generation and other related services from Inspire. This Agreement supersedes all prior agreements between us, either written or oral. This Agreement is subject to any Law enacted during the term of this Agreement. “Law” means any legislation, statute, regulation, rule, tariff, decision, writ, order, decree or judgment, or any interpretations by any court, agency or instrumentality that has jurisdiction. This Agreement is binding upon the parties and their respective successors and assigns. There are no third-party beneficiaries to this Agreement. This Agreement will be governed by the Laws of the Commonwealth of Massachusetts without regard to the application of its conflicts of law principles. Venue for any lawsuit brought to enforce any term or condition of this Agreement will lie exclusively in the Commonwealth of Massachusetts.
18. Notices. Inspire shall provide written notice of any changes to this agreement by mail or, if an email address is provided, by email. You consent to receive all notices concerning this Agreement via email, except where prohibited by law. You shall provide Inspire with your current email address and notify Inspire of any changes to your mail or email addresses.
19. Information Release Authorization. By entering into this Agreement, you agree that your LDU may release to Inspire certain information that Inspire needs to provide service to you, including your address, telephone number, account number(s), energy consumption history, payment history, billing determinants, and capacity tag/peak energy demand information. You agree that Inspire may share your information with Inspire’s subsidiaries and/or affiliates, your LDU, and any service vendor or others Inspire uses to support our business, including any third-party entities with whom we have relationships. You also agree that Inspire may share information about your account with any designated rewards partner(s) to the extent necessary to administer the rewards program consistent with the privacy policy of Inspire at https://www.inspirecleanenergy.com/policies/privacy-policy. You may rescind these authorizations and restrict the release of your information by contacting us by phone at 1.866.403.2620. Inspire reserves the right, to the extent permitted by Law, to reject your enrollment or terminate this Agreement and cancel your service in accordance with this Agreement in the event these authorizations are rescinded. We reserve the right to share information with Inspire’s affiliates, to the extent permitted by Law, but we will not distribute or sell your personal information to any unaffiliated party without your consent unless we are required to do so by Law or it is necessary to enforce the terms of this Agreement or to allow you to receive any rewards described in the welcome confirmation letter or email.
20. Regulatory Changes. This Agreement is subject to present and future Law of a duly constituted governmental authority having jurisdiction over this Agreement or the services to be provided hereunder. If at some future date there is a change in any Law (“Regulatory Change”) which impacts any term, condition or provision of this Agreement including, but not limited to price, Inspire shall have the right to modify this Agreement to reflect such Regulatory Change by providing 30 days’ written notice of such modification to the Customer.
21. Contact Information. Customer may contact Inspire’s Member Support department at the following:
Inspire Energy Holdings, LLC
923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002
Phone (toll-free): 866-403-2620
Email: help@inspirecleanenergy.com
Chat: www.inspirecleanenergy.com
Signature:
I have read and agree to these terms and conditions of this Agreement, confirm that I am authorized to make changes to my electricity account, and voluntarily authorize Inspire to perform the necessary tasks to complete my enrollment and initiate service.
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Version 3.0 (Effective 01/30/2023)
Promotion and Rewards Terms and Conditions
This agreement sets forth the general terms and conditions ("Promotion Terms") that apply to your participation in any promotion or reward offered by Inspire Energy Holdings, LLC ("Inspire"), including any introductory offers, offers that you access through a promotional code, or any other rebate, bonus, or incentive offered by Inspire (each a "Promotion").
These Promotion Terms are subject to your agreement with Inspire for electricity supply service (including but not limited to, where applicable, any contract summary) (collectively, "Electricity Sales Agreement"), as may be amended from time to time. The Electricity Sales Agreement constitutes a part of these Promotion Terms and is expressly incorporated herein.
Inspire reserves the right to both modify these Promotion Terms from time to time and/or to terminate any Promotion at any time and without prior notice unless notice is required under law.
Terms of specific individual Promotions applicable to you can be found in Section 6.
PLEASE NOTE:THE TERMS BELOW ARE VERY IMPORTANT BECAUSE THEY OUTLINE YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
THE ELECTRICITY SALES AGREEMENT INCORPORATED HEREIN CONTAINS A BINDING ARBITRATION PROVISION THAT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHTS UNDER THESE PROMOTION TERMS.
1. Eligibility. These Promotion Terms do not apply to New York members. When Inspire offers a Promotion, it may set eligibility requirements for participation in the Promotion. Inspire reserves the right to determine whether a particular customer satisfies those requirements. Promotions are not available for all rate classes, all customer types, or in all areas. Promotions are not available in areas where Inspire does not offer its services. You may not be eligible for certain Promotions, including Promotions relating to initial enrollment with Inspire (e.g., a "Sign Up Bonus"), if you have previously been enrolled with Inspire. Promotions are limited to one per customer and electricity supply account. You may become ineligible for a promotion if your local utility company rejects or terminates your Inspire enrollment or service. Additional eligibility limitations related to specific Promotions are set forth in Section 6.
2. Limitations. Promotions are limited time offers. Promotions may not be applied as a credit or offset to reduce the amount owed by you to Inspire or your local utility company. Unless otherwise provided by applicable law, Promotions have no value of any kind until they are redeemed and received by you, and you have no property rights or other legal interest in any Promotion until you redeem and receive a benefit under the Promotion and that property interest or other legal interest continues to be subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. To the extent a Promotion benefit is not a cash award, and unless otherwise provided by applicable law, the Promotion benefit shall have no cash value. Promotions are non-negotiable. You may not transfer, pledge, sell, barter, or assign Promotions to any other party, and any attempt to do so shall be void and of no legal effect. A Promotion cannot be combined with other Promotions, discounts, reward programs, or other offers, unless specifically authorized by Inspire.
Promotion-specific terms and limitations apply (see Section 6). Inspire reserves the right, in its sole discretion, to determine whether a particular customer has met all requirements to redeem under a specific individual Promotion. The manner and means by which a Promotion or Promotion benefit may be redeemed by, conveyed to, or reimbursed to a customer is at the sole discretion of Inspire and may be by any means Inspire deems appropriate, including requiring specified affirmative actions by the customer.
Promotions are void where prohibited by law. In the event that all or part of any Promotion is found to be in violation of applicable law, Inspire shall have no obligation to provide or fulfill the terms of such Promotion.
Inspire may change or cancel any Promotion at any time. Inspire may set an expiration period for Promotion redemption or a redeemed Promotion. Inspire may revoke your participation in any Promotion at any time, and any Promotion or Promotion benefit associated with you may be forfeited at Inspire’s discretion unless already redeemed and received by you subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. Inspire may temporarily or permanently disqualify you from participating in any Promotion and/or adjust or cause to be forfeited any benefits under any Promotion as a result of your abusive behavior, "gaming" conduct, fraud, misrepresentation, violation of any law, bankruptcy or insolvency (subject to applicable law and regulation), or violation of any of the terms or conditions of the Promotion, these Promotion Terms, the Electricity Sales Agreement, or any other agreement with Inspire or your local utility company, in each case as determined by Inspire in its sole discretion. If you, Inspire, or your local utility company cancel your electricity service, close your Inspire account, or revoke your access to any services provided under the Electricity Sales Agreement for any reason, your claim to any Promotion or Promotion benefit not already redeemed by and received by you is forfeited.
3. Customer Information. Inspire may need to provide your information to a third-party vendor or service provider in order to fulfill some or all of a Promotion. You may opt out of Inspire providing information to these third parties by calling Inspire at 866-403-2620. Should you opt out, Inspire does not guarantee another means of accessing or redeeming a Promotion. Please see Inspire’s Privacy Policy for additional information, available at www.inspirecleanenergy.compolicies/privacy-policy.
4. Indemnification; Disclaimer and Limitation of Liability. You agree to indemnify and hold Inspire and its third-party vendors and service providers and their respective affiliates, successors, directors, officers, employees, agents, and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your: (i) participation in a Promotion; (ii) fraud or misuse of a Promotion; (iii) violation of these Promotion Terms; and/or (iv) violation of any applicable law or the rights of any third party.
Inspire shall not be responsible for resolving any conflicting claims to any Promotion or Promotion benefit. Inspire is not responsible for any lost or stolen Promotion or Promotion benefit. Inspire shall have no liability in connection with or relating to any disagreements between you and your local utility company.
Inspire reserves the right (but is not required) to correct inaccurate Promotion benefit awards. If Inspire does not credit, or improperly denies, your eligibility for a Promotion to which you were otherwise eligible, then your exclusive remedy will be the issuance of the improperly denied Promotion benefit, if available, or such other alternative benefit as Inspire, in its sole discretion, may determine. Neither Inspire nor any of its affiliates, agents, or representatives have any other or additional liability to you or any other person for such error(s), subject to applicable law. The parties shall follow the dispute resolution procedures set forth in the Electricity Sales Agreement.
Notwithstanding any other provision of these Promotion Terms and subject to the immediately preceding paragraph, in no event will Inspire or any of its respective affiliates, successors, directors, officers, employees, agents or contractors be responsible or liable to you, or anyone claiming through you or on your behalf, for claims, damages, or liability arising out of participation in a Promotion or related to a Promotion, other than such claims, damages, or liability directly caused specifically by Inspire’s gross negligence or willful misconduct. In no event will Inspire be liable for any indirect, special, exemplary, punitive, or consequential damages, including without limitation lost revenue, lost profits, or lost opportunity, arising out of or relating to any act or omission of Inspire, its service providers, or any of their respective affiliates or agents, or otherwise in connection with or relating to a Promotion or its administration or that result from the use of or inability to use a Promotion or Promotion benefit, whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability, even if Inspire has been made aware of the possibility of such damages.
In addition, Inspire makes no warranty or representation, either express or implied, and expressly disclaims any and all liability and damages with respect to type, quality, or fitness for use of goods or services provided through or in connection with a Promotion or the terms herein or otherwise obtained by you in connection with a Promotion. Notwithstanding anything to the contrary, Inspire’s maximum aggregate liability to you for all claims arising out of or relating to these Promotion Terms or to a Promotion shall not exceed the lesser of (i) the amount paid by you to Inspire over the prior twelve months in connection with the Promotion, and (ii) $10.
5. Miscellaneous. You are solely responsible for reporting Promotion benefits on your tax returns, if applicable, and paying any tax liability relating to any Promotion is solely your responsibility. When laws require Inspire to do so, Inspire will also report Promotions as income to the Internal Revenue Service, as well as to state and local tax authorities.
Inspire may end any Promotion at any time for any reason or no reason, without notice to you unless notice is required under applicable law. Inspire may also in its sole discretion cancel, change, amend, modify, or restrict any Promotion or any aspect, term, or feature of any Promotion or these Promotion Terms at any time without prior notice and for any reason or no reason (subject to any notice requirements under applicable law). You consent to all such changes and agree that they will apply to you and the Promotions.
These Promotion Terms and the documents that they incorporate constitute the entire agreement between you and Inspire with respect to the subject matter of these Promotion Terms and supersede all prior agreements or representations, written or oral, concerning such subject matter; provided, however, nothing herein modifies the terms and conditions of the Electricity Sales Agreement.
The failure by Inspire to enforce any provision of these Promotion Terms shall not constitute a waiver of that provision. You may not assign any of your rights or obligations under these Promotion Terms, in whole or in part, without Inspire’s prior written consent. Inspire may assign its rights and/or obligations under these Promotion Terms, in whole or in part, without your consent.
6. Terms of Individual Promotions. You may be eligible for the following individual Promotions. The following additional terms and conditions apply to such Promotions.
A. Reimbursed Cancellation Fee. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees ("Cancellation Fees") charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B). New York members are not eligible for this promotion at this time.
You are not eligible for this Promotion if: (i) If your service address is in New York State (ii) Inspire determines you are ineligible or unable to enroll in or receive electricity supply services from Inspire; or (iii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example, Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in Cancellation Fees to a single customer or on any one electricity account.We reserve the right to chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire account is cancelled, terminated, or closed within six (6) months of redemption.
To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed.Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).
B. We will cover any early cancellation fees up to $150 from your previous supplier. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees (“Cancellation Fees”) charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B).
You are not eligible for this Promotion if: (i) Inspire determines you are ineligible or unable to enroll in or
receive electricity supply services from Inspire; or (ii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse
Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example,
Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in
Cancellation Fees to a single customer or on any one electricity account. We reserve the right to
chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire
account is cancelled, terminated, or closed within six (6) months of redemption.
To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 1-866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed. Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).
$50 Sign Up Bonus After 3 Full Months of Service with Inspire. Redemption Required. $50 Sign Up Bonus After 3 Full Months of Service with Inspire. Following your enrollment in an eligible service offered by Inspire, you may redeem a $50 "Sign Up Bonus" after you complete 3 full months of electricity supply service with Inspire. Your ability to redeem this Promotion is subject to the Electricity Sales Agreement, Promotion Terms, and the following terms. This Promotion is subject to expire any time at Inspire's discretion. You are eligible for this Promotion only if: (i) Inspire is able to provide electricity supply service to your service address; (ii) you are a new Inspire customer (i.e., you have not previously subscribed to any Inspire service); (iii) you are enrolled in an Inspire subscription or fixed-rate plan for electricity supply services; (iv) you are a residential or small commercial Inspire customer; and (v) your utility company accepts your enrollment with Inspire. To be able to redeem this Promotion, you must maintain an active account with Inspire for at least 3 full calendar months pursuant to the Electricity Sales Agreement. An active account is an account (i) that is billing more than $0 per month for Inspire electricity supply service; and (ii) for which Inspire has not received a request to discontinue (drop) service or change programs. Any cancellations or rescissions of your Inspire service or the Electricity Sales Agreement prior to your completing 3 full month(s) of electricity supply service with Inspire voids this Promotion and your eligibility in this Promotion. If you meet the Promotion requirements, Inspire will send notice to you that your Sign Up Bonus is available for redemption. You agree that such notices may be sent by any means Inspire deems appropriate, including by email. You must follow the instructions in the notice in order to redeem the Sign Up Bonus. Upon Inspire’s request, you agree to provide within a time period stated by Inspire a copy of your bill or invoice or any other information Inspire may request to facilitate redemption under this Promotion; Inspire is not obligated to provide any benefit or honor this Promotion if you fail to timely provide Inspire with any information it may request. Once the Sign Up Bonus is redeemed, it may take several weeks for the Sign Up Bonus to be processed and delivered to you. Redemption and fulfillment under this Promotion may be completed by any means Inspire deems appropriate, including by check (to be mailed to the address Inspire has on record for your account) or through use of a third-party provider with a promotional, award, or loyalty gift card subject to an expiration date.
$50 Sign Up Bonus After 3 Full Months of Service with Inspire. Redemption Required. $50 Sign Up Bonus After 3 Full Months of Service with Inspire. Following your enrollment in an eligible service offered by Inspire, you may redeem a $50 "Sign Up Bonus" after you complete 3 full months of electricity supply service with Inspire. Your ability to redeem this Promotion is subject to the Electricity Sales Agreement, Promotion Terms, and the following terms. This Promotion is subject to expire any time at Inspire's discretion. You are eligible for this Promotion only if: (i) Inspire is able to provide electricity supply service to your service address; (ii) you are a new Inspire customer (i.e., you have not previously subscribed to any Inspire service); (iii) you are enrolled in an Inspire subscription or fixed-rate plan for electricity supply services; (iv) you are a residential or small commercial Inspire customer; and (v) your utility company accepts your enrollment with Inspire. To be able to redeem this Promotion, you must maintain an active account with Inspire for at least 3 full calendar months pursuant to the Electricity Sales Agreement. An active account is an account (i) that is billing more than $0 per month for Inspire electricity supply service; and (ii) for which Inspire has not received a request to discontinue (drop) service or change programs. Any cancellations or rescissions of your Inspire service or the Electricity Sales Agreement prior to your completing 3 full month(s) of electricity supply service with Inspire voids this Promotion and your eligibility in this Promotion. If you meet the Promotion requirements, Inspire will send notice to you that your Sign Up Bonus is available for redemption. You agree that such notices may be sent by any means Inspire deems appropriate, including by email. You must follow the instructions in the notice in order to redeem the Sign Up Bonus. Upon Inspire’s request, you agree to provide within a time period stated by Inspire a copy of your bill or invoice or any other information Inspire may request to facilitate redemption under this Promotion; Inspire is not obligated to provide any benefit or honor this Promotion if you fail to timely provide Inspire with any information it may request. Once the Sign Up Bonus is redeemed, it may take several weeks for the Sign Up Bonus to be processed and delivered to you. Redemption and fulfillment under this Promotion may be completed by any means Inspire deems appropriate, including by check (to be mailed to the address Inspire has on record for your account) or through use of a third-party provider with a promotional, award, or loyalty gift card subject to an expiration date.
Environmental Disclosure for the Electricity Products of Inspire Energy Holdings, LLC
Information Disclosure Label
Electric suppliers and distribution companies are required to provide customers with a disclosure label. The label enables consumers to look at the energy sources, air emissions, and information about the supplier’s company in order to make a more informed choice of a power supplier.
Labor Info
24% of the electricity assigned to the NEPOOL GIS Quarterly system mix came from power sources using union labor, while 76% came from power sources not using union labor. The label information percentage was calculated by dividing (1) the number of certificates identified as union labor on the NEPOOL-GIS report by (2) the sum of net energy load from the ISO-NE report. These values are for electricity generated and assigned to the NEPOOL GIS System Mix during the period 01/01/2022 - 12/31/2022.
Notes
Electricity customers in New England are served by an integrated power grid, not particular generating units. The above information is on generating units assigned to this electricity product. To obtain information on all generating units owned by, or under contract with Inspire, call 1-866-403-2620. See reverse side and your contract terms and conditions for further information on this label. You may also call Inspire at 1-866-403-2620 or the Massachusetts Department of Energy Resources at 1-617-626-7300.LABEL DESCRIPTION
Generation Price and Contract:
Generation Prices displayed are representative average prices for electricity at usage levels that are typical for residential customers. Contract items displayed present the length of your contract for generation service, and the price terms included in your contract. See your recent bills to determine average monthly use, and your Terms of Service for additional information.
Power Sources:
The electricity you consume comes from the New England power grid, which receives power from a variety of power plants and transmits the power throughout the region as needed to meet the requirements of all customers in New England. When you choose a power supplier, that supplier is responsible for generating and/or purchasing power that is added to the power grid in an amount equivalent to your electricity use. Known Resources include resources that are owned by, or under contract to, the supplier. System Power represents power purchased in the regional electricity market. Biomass refers to power plants that are fueled by wood or other plant matter. Hydro resources of greater than 30 megawatts in size are deemed “large hydro.” All other hydro resources are deemed “small hydro.” Other Renewables include fuel cells utilizing renewable fuel sources, landfill gas, and ocean thermal.
Emissions:
Emissions for each the following pollutants are presented relative to the regional average emission rate. - Carbon Dioxide (CO2) is released when fossil fuels (e.g., coal, oil and natural gas) are burned. Carbon dioxide, a greenhouse gas, is a major contributor to global warming. - Nitrogen Oxides (NOX) form when fossil fuels and biomass are burned at high temperatures. They contribute to acid rain and ground level ozone (or smog) and may cause respiratory illness in children with frequent high-level exposure. NOX also contribute to oxygen deprivation of lakes and coastal waters which is destructive to fish and other animal life. - Sulfur Dioxide (SO2) is formed when fuels containing sulfur are burned, primarily coal and oil. Major health effects associated with SO2 include asthma, respiratory illness and aggravation of existing cardiovascular disease. SO2 combines with water and oxygen in the atmosphere to form acid rain, which raises the acid level of lakes and streams, and accelerates the decay of buildings and monuments.
Labor Data:
The information on this label regarding whether generators or suppliers operate under collective bargaining agreements is provided to inform you about whether the energy was produced in plants where employee wages and working conditions are mutually determined by employees and management and protected by union contracts. The information on this label regarding the use of replacement employees during a labor dispute is provided to inform you of whether or not a generator or supplier during a strike by or lock-out of its employees has replaced them with other workers.
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