Competitive Retail Electric Service Contract Summary
Competitive Retail Electric Service Provider Information | Name: Inspire Energy Holdings, LLC Address: 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002 Website: www.inspirecleanenergy.com Phone: 866-403-2620 (toll-free) Monday - Friday, 9a.m. – 6p.m. ET Email: help@inspirecleanenergy.com Inspire is licensed by the Public Utility Commission of Ohio (Certificate No. 15-693E) as an electricity supplier and is not affiliated with your electric distribution utility (“EDU"). |
Price Structure | Variable Subscription. A monthly electricity supply subscription price with an introductory price that does not vary with electricity usage. |
Renewable Content | Inspire ensures that 100% of your electricity consumption is sourced from renewable energy generation facilities or otherwise paired with Renewable Energy Certificates (“RECs”) from generation facilities located in the U.S. and deliverable into Ohio. |
Competitive Retail Electric Price | $39.99 / month for 1 months (“Introductory Price”). Inspire will review your unique energy needs and notify you of the monthly subscription price that will apply after the Introductory Price period ends and that will take effect for the remainder of the 12 month Initial Term ("Subscription Price"). |
Statement Regarding Savings | Inspire does not guarantee savings compared to what your current supplier or EDU would charge. |
Deposit Requirements | No deposit is required. |
Incentives | See enclosed Promotion and Rewards Terms and Conditions for complete details regarding incentives under this Contract. |
Service Start Date | Your electricity supply service with Inspire will start on the first day of the first billing cycle following the completion of your service switch by your EDU, which is typically within 30 days. |
Contract Term | 12 months total ("Initial Term"), comprised of a 1 month Subscription Trial Period followed by a 11 month Subscription Term. |
Cancellation / Early Termination Fees / Other Fees | None. |
Renewal Terms | Upon completion of the Initial Term, this Contract will automatically renew for a new term (the “Renewal Term”) and subsequent Renewal Terms, unless otherwise agreed to or cancelled by either you or Inspire. At least 45 days but no more than 90 days prior to the end of your Initial Term, Inspire will notify you in writing of the renewal terms and your renewal options. See Section 6 for additional information. |
Electric Distribution Utility ("EDU") Information | Cleveland Electric Illuminating Company 1-800-589-3101 https://www.firstenergycorp.com/content/customer/illuminating_company.html Cleveland Electric Illuminating Company will continue to be responsible for your electric distribution charges. In the event of a power outage, gas leak or other emergency, contact Cleveland Electric Illuminating Company immediately. |
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Inspire Energy Holdings, LLC Electricity Sales Contract
Contract to Sell and Purchase Energy. This Electricity Sales Contract, including these Terms and Conditions and the Contract Summary, any Promotion and Rewards Terms and Conditions, together with the notice containing a welcome letter, a copy of your Contract Summary, Electricity Sales Contract, any Promotion and Rewards Terms and Conditions (collectively, the “Contract”) are an agreement for electric supply service between Inspire Energy Holdings, LLC (“Inspire” and “we”) and you (“Customer” or “you”). Inspire is a retail electricity supplier licensed by the Public Utility Commission of Ohio (“PUCO”) to offer and supply electricity in Ohio.
By entering into this Contract, you represent that you are the authorized customer of record for the electricity supply account subject to this Contract, or you otherwise have authority to enter into this Contract.
THE TERMS BELOW ARE VERY IMPORTANT BECAUSE THEY OUTLINE YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
1. Your Right to Rescind.We will notify your electric distribution utility (“EDU”) of your enrollment with Inspire. Your EDU will verify the enrollment by sending you a confirmation notice. You will then have 7 calendar days from the postmark of the confirmation notice to contact your EDU should you wish to rescind your enrollment.
2. Services Provided by Inspire. The purpose of this Contract is to authorize a change in your electric supplier to Inspire. Your EDU will continue to provide electric distribution service to you, such as delivering electricity and reading your meter. Your EDU will also continue to send you a monthly bill containing both the EDU’s charges and Inspire’s charges.
3. Electric Supply Charge. The price for all electricity supplied to you is set forth in the Contract Summary. Your fixed price of $39.99 / month will not change during the Initial Term. This price may be greater than or less than your EDU’s standard service offer rate for electricity supply. We do not guarantee that you will save money by switching to Inspire.
Your initial subscription price (“Introductory Price”) for the first 1 month(s) of service will be $39.99 / month. During this Introductory Price period, Inspire will review your unique energy needs to develop a fixed monthly electricity supply subscription price (the "Subscription Price") that will apply once your Introductory Price period concludes. The Subscription Price will remain fixed during the remainder of the Initial Term of this Agreement. The Subscription Price will not change during the Initial Term regardless of your actual electricity usage. We will notify you of the Subscription Price at least 45 days before the price goes into effect.
4. EDU Charges. The fixed monthly price for your electric supply is separate from, and in addition to, your EDU’s charges for electric distribution service. Failure to pay your EDU charges may result in disconnection in accordance with the EDU’s tariff.
5. Billing and Payment. You will receive one consolidated bill from your EDU each billing cycle for the electric service provided by Inspire and the delivery, distribution and other services provided by your EDU, including all applicable taxes. You agree to pay for these services directly to your EDU in accordance with the payment terms stated in your EDU's tariffs. You acknowledge that your EDU may provide billing and payment information to Inspire. Past due charges may incur late fees as set forth in your EDU’s tariffs. In the event your EDU charges Inspire for services related to your account, Inspire reserves the right to bill you directly for these charges. Information regarding estimated bills and any payment programs, including deferred payments will be provided by your EDU. You have the right to request from Inspire, twice within a 12-month period, up to 24 months of your payment history without charge.
Your EDU may have programs available to customers who are on a limited or fixed income to assist them with utility bills. Some of these programs might include bill payment assistance and weatherization services. Information on your EDU’s Universal Service Program can be obtained by contacting your EDU. Inspire does not offer budget billing for the generation portion of your bill.
6. Initial Term and Automatic Renewal.The Initial Term of this Agreement is 12 months. Between 45 and 90 days prior to expiration of the Initial Term, Inspire will send you a written notice describing the price and terms and conditions of service that will apply for the Renewal Term unless you contact us. If you do not respond to this notice, the Renewal Term will automatically commence.
7. Your Right to Cancel. You may cancel this Contract at any time during the Initial Term or any Renewal Term, without fee or penalty, by contacting Inspire toll-free at (866)-403-2620, emailing us at help@inspirecleanenergy.com, chatting with us at www.inspirecleanenergy.com, or in writing at 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002. Cancellation will be effective on the date that your EDU processes the switch of your account from Inspire, usually within three (3) business days. You will be responsible for unpaid balances as of the cancellation date, until your account is paid in full.
8. Inspire’s Right to Cancel. Inspire may cancel this Contract: (a) due to your failure to make timely payment of Inspire charges; (b) due to a Regulatory Change as defined in Section 20; (c) f your EDU terminates your service; or (d) at any time for any other reason, by providing a minimum of thirty (30) calendar days’ written notice to you. You will be responsible for all Inspire charges incurred hereunder until your account is transferred to EDU service or to another electric supplier.
9. Renewable Energy Product and Environmental Disclosure.Inspire will ensure that 100% of your electricity usage is sourced from renewable energy generation facilities or otherwise paired with renewable energy credits (“RECs”) from renewable generation facilities located in U.S. and deliverable into Ohio. Each REC represents proof that electricity was generated from an eligible renewable energy resource such as wind, solar, hydro, or qualified biomass. By purchasing RECs to match your electricity usage and retiring them in a regional generation attribute tracking system, we enable you to directly support the continued use and development of renewable electricity. Increased demand for, and generation of, renewable electricity helps reduce carbon emissions and provides other local and global environmental benefits in the region where the renewable electricity generator is located. The Public Utilities Commission of Ohio requires all electric suppliers to make their environmental disclosures available to their customers. Inspire’s disclosure can be found at: https://www.inspirecleanenergy.com/environmental-disclosures/OH/annual and https://www.inspirecleanenergy.com/environmental-disclosures/OH/quarterly.
10. Material Changes.If Inspire wishes to make changes to any of the material terms of this Contract, including the price or product type, at any time during the term of this Contract, we will send you a notice at least forty-five (45) days prior to such change and no such change will occur unless Inspire receives your express consent. If Inspire receives your affirmative consent for such change, the terms and conditions of this Contract shall continue until cancelled by either you or Inspire. Your rights will be explained in the change notice that Inspire will send to you.
11. Title and Taxes.Title to, control of, and risk of loss of the electricity sold under this Contract will pass from Inspire to Customer when it is delivered to Customer’s EDU. Each party will indemnify and hold the other party harmless from any and all claims (including claims for personal injury, death, or property damage), losses, fees, taxes, damages, suits, causes of actions and judgments of any kind arising hereunder while title and risk of loss are vested in the indemnifying party. You will be responsible for the payment of all transfer, sales or other taxes related to Inspire’s service under this Contract. If you are exempt from any such taxes, you are responsible for identifying and requesting such exemption from the collection of taxes by filing appropriate documentation with Inspire and/or your EDU, as applicable.
12. Dispute Resolution. If you have a question about your bill or service, you may contact Inspire’s Member Support Team through any channel described in Paragraph 7 above. If you remain unsatisfied with our attempts to resolve the issue, or for general utility information, residential and business customers may contact the PUCO for assistance at 1-800-686-7826 (toll-free) from eight a.m. to five p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service). The Ohio Consumers’ Counsel (“OCC”) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.pickocc.org.
13. Emergency Services. In the event of a power outage, gas leak, or other emergency, immediately contact your EDU. Your EDU remains responsible for the delivery of electricity and will continue to respond to any service calls and emergencies.
14. Limitation of Liability. Inspire’s aggregate liability arising out of or related to this Contract shall not exceed the amount of your largest monthly invoice for electric service during the twelve (12) months immediately preceding cancellation of this Contract. The Parties agree to the extent permitted by Law that the statute of limitations with respect to all claims arising out of or related to this Contract shall be reduced to the lesser of (i) two years from the event giving rise to the claim or (ii) the minimum period permitted by Law and any action not brought within such time period shall be barred without regard to any other limitations period.
THE PARTIES AGREE THAT TO THE MAXIMUM EXTENT PERMISSIBLE UNDER LAW, ARTICLE 2 OF THE UNIFORM COMMERCIAL CODE SHALL APPLY TO ENERGY SOLD HEREUNDER AND IF ANY TOPIC OR MATTER ADDRESSED HEREIN IS ALSO ADDRESSED IN SUCH ARTICLE 2, THEN THIS CONTRACT SHALL CONTROL AS TO SUCH TOPIC OR MATTER. CUSTOMER HEREBY WAIVES ANY RIGHTS IT MAY HAVE PURSUANT TO SECTION 2609 OF THE UCC, OR ANY OTHER SIMILAR DOCTRINE UNDER LAW OR STATUTE WHEREBY CUSTOMER MAY DEMAND ADEQUATE ASSURANCE OF PERFORMANCE FROM INSPIRE.
YOU FURTHER ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT WHEN A REMEDY OR MEASURE OF DAMAGES IS EXPRESSLY HEREIN PROVIDED, LIABILITY SHALL BE LIMITED TO ONLY THE DIRECT ACTUAL DAMAGES AND SUCH DIRECT ACTUAL DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY.IN NO EVENT WILL INSPIRE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO LOST PROFITS, WHETHER UNDER STATUTE, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR ANY OTHER LEGAL THEORY, AND TO ALL CAUSE OR CAUSES OF SUCH DAMAGES.
INSPIRE MAKES NO REPRESENTATIONS, WARRANTIES, AFFIRMATIONS OF FACT, OR PROMISES, EXPRESS OR IMPLIED, OTHER THAN THOSE EXPRESSLY SET FORTH IN THIS CONTRACT AND INSPIRE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
All limitations of liability contained in this Contract shall survive the termination of this Contract.
15. Binding Effects and Assignment. This Contract extends to and binds Inspire’s respective permitted successors and permitted assigns. You may not assign this Contract, in whole or in part, or any of your rights or obligations under this Contract, without Inspire’s prior written consent and any attempted assignment shall be void. Inspire may, without your consent: (i) sell, transfer, pledge, encumber or assign this Contract or the accounts receivable and revenues derived from this Contract (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement; or (ii) assign this Contract to an affiliate of Inspire; or (iii) assign this Contract to any other person or entity succeeding to all or a substantial portion of the assets of Inspire or a competitive electricity supplier licensed to do business in Ohio. In addition, Inspire may assign its rights and obligations hereunder consistent with applicable law. If this Contract is assigned to another licensed third-party supplier, you will be notified in accordance with applicable regulations. There are no third-party beneficiaries to this Contract.
16. Force Majeure. You agree that if events of Force Majeure result in interruptions in service Inspire will not be responsible for supplying electricity to you and we will not be liable for those interruptions. “Force Majeure” means any “Act of God” or other unexpected and disruptive event beyond the reasonable control of either party that interferes with either party’s ability to perform its obligations under this Contract, except for the obligation to pay monies. Force Majeure may also include accidents, strikes, labor troubles, requirement maintenance work, inability to access the local distribution utility system, nonperformance by the EDU, hazardous weather, power outages, public health emergencies, or any other cause beyond Inspire’s reasonable control. Any party which is unable to perform its obligations as a result of a Force Majeure event shall provide written notice to the other party of the existence of such event and exercise due diligence to remove such event with all reasonable dispatch, but shall in no event be required to incur commercially unreasonable expense in doing so. Customer acknowledges that Inspire does not own or operate transmission or distribution systems through which energy is delivered.
17. Severability. If any court or other lawful authority declares any term or provision of this Contract invalid or unenforceable, all other terms and provisions remain valid and enforceable.
18. Applicable Law. This Contract will be governed by the laws of the State where service is provided without regard to the application of its conflicts of law principles.
19. Customer Information Release Authorization and Use. By entering into this Contract, you authorize Inspire to obtain, from you and your EDU, certain information about you that Inspire needs to provide service to you, including your: account name; billing address; service address; telephone number; EDU account number(s) and other account-related numbers designated by your EDU as necessary to process an enrollment; bill cycle; voltage level; utility rate class or code; load profile; meter number; meter type; multiple meter indicator; peak load contribution; metered demand; billed demand; monthly historical demand, consumption, time-of-use, and interval meter data for the previous 12 months; other energy consumption history; payment history; billing determinants; capacity tag/peak energy demand information; and dynamic pricing election, as applicable. You also agree that Inspire may obtain information regarding your credit history from credit reporting agencies. You agree that Inspire may share your information with Inspire’s subsidiaries and/or affiliates, your EDU, and any service vendor or others Inspire uses to support our business, including any third-party entities with whom we have relationships. You also agree that Inspire may share information about your account with any designated rewards partner(s) to the extent necessary to administer any promotions consistent with the privacy policy of Inspire, which can be found here: www.inspirecleanenergy.com/policies/privacy-policy. Inspire is prohibited from disclosing your social security number without your consent except for our own collections and credit reporting or your participation in programs funded by the universal service fund pursuant to Section 4928.52 of the Revised Code.
You may rescind these authorizations and restrict the release of your information by contacting us by anytime in writing or by calling us toll-free at 1.866.403.2620. Inspire reserves the right, to the extent permitted by Law, to reject your enrollment or terminate this Contract and cancel your service in accordance with this Contract in the event these authorizations are rescinded. We reserve the right to share information with Inspire’s affiliates, to the extent permitted by Law, but we will not distribute or sell your personal information to any unaffiliated party without your consent unless we are required to do so by Law or it is necessary to enforce the terms of this Contract or to allow you to receive any promotions specific to your plan. Customer’s execution of this Contract shall constitute authorization for the release of this information to Inspire. This authorization will remain in effect during the Initial Term and any Renewal Term. Customer may rescind this authorization at any time by providing written notice thereof to Inspire or by calling Inspire toll-free at 1.866.403.2620. Inspire reserves the right to cancel this Contract in the event Customer rescinds the authorization.
20. Regulatory Changes.If there is a future change, including any change in applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure whereby Inspire is prevented, prohibited or frustrated from carrying out the terms of this Contract, in its sole discretion Inspire will have the right to cancel this Contract by giving notice to you as required under applicable law. If there is a future change, including changes in any applicable law, rule, regulation, order, filed tariffs, decisions judgement, or decree, market rules or pricing structure, or in charges or new charges, imposed by your EDU, PJM, the PUCO or any governmental agency, whereby Inspire incurs additional charges or costs as a result of such changes, then Inspire will have the right in its sole discretion to propose to adjust your price to reflect such additional charges or costs to Inspire by providing you with advance written notice at least forty-five (45) days before the proposed effective date. If you do not accept such proposed price change, Inspire has the right to cancel this Contract by giving notice to you as required under applicable law.
21. Notices.Inspire shall provide written notice of any changes to this Contract by mail or, if an email address is provided, by email. You consent to receive all notices concerning this Contract via email, except where prohibited by law. You represent and warrant that you have provided Inspire with contact information that is accurate, complete and current, including without limitation your legal name, address(es), email address(es), and telephone number(s). YOU AGREE TO NOTIFY INSPIRE IMMEDIATELY IF THERE IS ANY CHANGE IN THE INFORMATION THAT YOU HAVE PROVIDED TO INSPIRE, INCLUDING WITHOUT LIMITATION ANY CHANGE IN YOUR TELEPHONE NUMBER(S), INCLUDING YOUR MOBILE TELEPHONE NUMBER(S). YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND AND HOLD INSPIRE HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT (47 U.S.C. SEC. 227), AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM INSPIRE (OR SOMEONE ON INSPIRE’S BEHALF) ATTEMPTING TO CONTACT YOU AT THE TELEPHONE NUMBER(S) YOU PROVIDED. YOUR CONSENT TO BE CONTACTED FOR INFORMATIONAL PURPOSES AT THE TELEPHONE NUMBER(S) YOU PROVIDE TO INSPIRE IS A MATERIAL PART OF THIS CONTRACT AND MAY NOT BE REVOKED.
22. Contact Information.
Electric Supplier Name: Inspire Energy Holdings, LLC
Address: 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002
Phone (toll-free): 866-403-2620
Email: help@inspirecleanenergy.com
Chat: https://www.inspirecleanenergy.com
Customer Service for your EDU:
AEP Ohio: 800.672.2231
Duke Energy Ohio: 800.544.6900
AES Ohio (Dayton Power and Light): 800-433-8500
First Energy Ohio (The Illuminating Company): 800-686-9901
First Energy Ohio (Ohio Edison): 800-686-3421
First Energy Ohio (Toledo Edison): 800-995-0095
PUCO Contact Information:
Public Utilities Commission of Ohio
180 East Broad Street Columbus, OH 43215
Hotline: 1-800-686-7826 (toll-free) from 8AM to 5PM weekdays
Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service)
Internet Address: http://www.puco.ohio.gov.
YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.
Signature:
I have read, understand, and agree to these terms and conditions of this Contract, confirm that I am the customer of record or have been authorized to make changes to this electricity account, and I voluntarily authorize Inspire to perform the necessary tasks to complete my enrollment and initiate electricity supply service.
I realize that under the rules and regulations of the Public Utilities Commission of Ohio, I may refuse to allow Inspire Energy Holdings, LLC to release the information set forth above. By providing my electronic signature, I freely give Cleveland Electric Illuminating Company permission to release the information designated above. (See Section 19)
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Sales Agent Name:
Sales Agent ID #:
Version 2.0_last updated January 2023
Promotion and Rewards Terms and Conditions
This agreement sets forth the general terms and conditions ("Promotion Terms") that apply to your participation in any promotion or reward offered by Inspire Energy Holdings, LLC ("Inspire"), including any introductory offers, offers that you access through a promotional code, or any other rebate, bonus, or incentive offered by Inspire (each a "Promotion").
These Promotion Terms are subject to your agreement with Inspire for electricity supply service (including but not limited to, where applicable, any contract summary) (collectively, "Electricity Sales Agreement"), as may be amended from time to time. The Electricity Sales Agreement constitutes a part of these Promotion Terms and is expressly incorporated herein.
Inspire reserves the right to both modify these Promotion Terms from time to time and/or to terminate any Promotion at any time and without prior notice unless notice is required under law.
Terms of specific individual Promotions applicable to you can be found in Section 6.
PLEASE NOTE:THE TERMS BELOW ARE VERY IMPORTANT BECAUSE THEY OUTLINE YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
THE ELECTRICITY SALES AGREEMENT INCORPORATED HEREIN CONTAINS A BINDING ARBITRATION PROVISION THAT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHTS UNDER THESE PROMOTION TERMS.
1. Eligibility. These Promotion Terms do not apply to New York members. When Inspire offers a Promotion, it may set eligibility requirements for participation in the Promotion. Inspire reserves the right to determine whether a particular customer satisfies those requirements. Promotions are not available for all rate classes, all customer types, or in all areas. Promotions are not available in areas where Inspire does not offer its services. You may not be eligible for certain Promotions, including Promotions relating to initial enrollment with Inspire (e.g., a "Sign Up Bonus"), if you have previously been enrolled with Inspire. Promotions are limited to one per customer and electricity supply account. You may become ineligible for a promotion if your local utility company rejects or terminates your Inspire enrollment or service. Additional eligibility limitations related to specific Promotions are set forth in Section 6.
2. Limitations. Promotions are limited time offers. Promotions may not be applied as a credit or offset to reduce the amount owed by you to Inspire or your local utility company. Unless otherwise provided by applicable law, Promotions have no value of any kind until they are redeemed and received by you, and you have no property rights or other legal interest in any Promotion until you redeem and receive a benefit under the Promotion and that property interest or other legal interest continues to be subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. To the extent a Promotion benefit is not a cash award, and unless otherwise provided by applicable law, the Promotion benefit shall have no cash value. Promotions are non-negotiable. You may not transfer, pledge, sell, barter, or assign Promotions to any other party, and any attempt to do so shall be void and of no legal effect. A Promotion cannot be combined with other Promotions, discounts, reward programs, or other offers, unless specifically authorized by Inspire.
Promotion-specific terms and limitations apply (see Section 6). Inspire reserves the right, in its sole discretion, to determine whether a particular customer has met all requirements to redeem under a specific individual Promotion. The manner and means by which a Promotion or Promotion benefit may be redeemed by, conveyed to, or reimbursed to a customer is at the sole discretion of Inspire and may be by any means Inspire deems appropriate, including requiring specified affirmative actions by the customer.
Promotions are void where prohibited by law. In the event that all or part of any Promotion is found to be in violation of applicable law, Inspire shall have no obligation to provide or fulfill the terms of such Promotion.
Inspire may change or cancel any Promotion at any time. Inspire may set an expiration period for Promotion redemption or a redeemed Promotion. Inspire may revoke your participation in any Promotion at any time, and any Promotion or Promotion benefit associated with you may be forfeited at Inspire’s discretion unless already redeemed and received by you subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. Inspire may temporarily or permanently disqualify you from participating in any Promotion and/or adjust or cause to be forfeited any benefits under any Promotion as a result of your abusive behavior, "gaming" conduct, fraud, misrepresentation, violation of any law, bankruptcy or insolvency (subject to applicable law and regulation), or violation of any of the terms or conditions of the Promotion, these Promotion Terms, the Electricity Sales Agreement, or any other agreement with Inspire or your local utility company, in each case as determined by Inspire in its sole discretion. If you, Inspire, or your local utility company cancel your electricity service, close your Inspire account, or revoke your access to any services provided under the Electricity Sales Agreement for any reason, your claim to any Promotion or Promotion benefit not already redeemed by and received by you is forfeited.
3. Customer Information. Inspire may need to provide your information to a third-party vendor or service provider in order to fulfill some or all of a Promotion. You may opt out of Inspire providing information to these third parties by calling Inspire at 866-403-2620. Should you opt out, Inspire does not guarantee another means of accessing or redeeming a Promotion. Please see Inspire’s Privacy Policy for additional information, available at www.inspirecleanenergy.compolicies/privacy-policy.
4. Indemnification; Disclaimer and Limitation of Liability. You agree to indemnify and hold Inspire and its third-party vendors and service providers and their respective affiliates, successors, directors, officers, employees, agents, and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your: (i) participation in a Promotion; (ii) fraud or misuse of a Promotion; (iii) violation of these Promotion Terms; and/or (iv) violation of any applicable law or the rights of any third party.
Inspire shall not be responsible for resolving any conflicting claims to any Promotion or Promotion benefit. Inspire is not responsible for any lost or stolen Promotion or Promotion benefit. Inspire shall have no liability in connection with or relating to any disagreements between you and your local utility company.
Inspire reserves the right (but is not required) to correct inaccurate Promotion benefit awards. If Inspire does not credit, or improperly denies, your eligibility for a Promotion to which you were otherwise eligible, then your exclusive remedy will be the issuance of the improperly denied Promotion benefit, if available, or such other alternative benefit as Inspire, in its sole discretion, may determine. Neither Inspire nor any of its affiliates, agents, or representatives have any other or additional liability to you or any other person for such error(s), subject to applicable law. The parties shall follow the dispute resolution procedures set forth in the Electricity Sales Agreement.
Notwithstanding any other provision of these Promotion Terms and subject to the immediately preceding paragraph, in no event will Inspire or any of its respective affiliates, successors, directors, officers, employees, agents or contractors be responsible or liable to you, or anyone claiming through you or on your behalf, for claims, damages, or liability arising out of participation in a Promotion or related to a Promotion, other than such claims, damages, or liability directly caused specifically by Inspire’s gross negligence or willful misconduct. In no event will Inspire be liable for any indirect, special, exemplary, punitive, or consequential damages, including without limitation lost revenue, lost profits, or lost opportunity, arising out of or relating to any act or omission of Inspire, its service providers, or any of their respective affiliates or agents, or otherwise in connection with or relating to a Promotion or its administration or that result from the use of or inability to use a Promotion or Promotion benefit, whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability, even if Inspire has been made aware of the possibility of such damages.
In addition, Inspire makes no warranty or representation, either express or implied, and expressly disclaims any and all liability and damages with respect to type, quality, or fitness for use of goods or services provided through or in connection with a Promotion or the terms herein or otherwise obtained by you in connection with a Promotion. Notwithstanding anything to the contrary, Inspire’s maximum aggregate liability to you for all claims arising out of or relating to these Promotion Terms or to a Promotion shall not exceed the lesser of (i) the amount paid by you to Inspire over the prior twelve months in connection with the Promotion, and (ii) $10.
5. Miscellaneous. You are solely responsible for reporting Promotion benefits on your tax returns, if applicable, and paying any tax liability relating to any Promotion is solely your responsibility. When laws require Inspire to do so, Inspire will also report Promotions as income to the Internal Revenue Service, as well as to state and local tax authorities.
Inspire may end any Promotion at any time for any reason or no reason, without notice to you unless notice is required under applicable law. Inspire may also in its sole discretion cancel, change, amend, modify, or restrict any Promotion or any aspect, term, or feature of any Promotion or these Promotion Terms at any time without prior notice and for any reason or no reason (subject to any notice requirements under applicable law). You consent to all such changes and agree that they will apply to you and the Promotions.
These Promotion Terms and the documents that they incorporate constitute the entire agreement between you and Inspire with respect to the subject matter of these Promotion Terms and supersede all prior agreements or representations, written or oral, concerning such subject matter; provided, however, nothing herein modifies the terms and conditions of the Electricity Sales Agreement.
The failure by Inspire to enforce any provision of these Promotion Terms shall not constitute a waiver of that provision. You may not assign any of your rights or obligations under these Promotion Terms, in whole or in part, without Inspire’s prior written consent. Inspire may assign its rights and/or obligations under these Promotion Terms, in whole or in part, without your consent.
6. Terms of Individual Promotions. You may be eligible for the following individual Promotions. The following additional terms and conditions apply to such Promotions.
A. Reimbursed Cancellation Fee. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees ("Cancellation Fees") charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B). New York members are not eligible for this promotion at this time.
You are not eligible for this Promotion if: (i) If your service address is in New York State (ii) Inspire determines you are ineligible or unable to enroll in or receive electricity supply services from Inspire; or (iii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example, Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in Cancellation Fees to a single customer or on any one electricity account.We reserve the right to chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire account is cancelled, terminated, or closed within six (6) months of redemption.
To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed.Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).
B. $50 BJs American Express Reward Card After Signing Up with Inspire. $50 BJs American Express Reward Card After Signing Up with Inspire.
Following your enrollment in an eligible service offered by Inspire, you may redeem a promotional $50 BJs American Express Reward Card after your utility company accepts and begins your electricity supply service with Inspire. Your ability to redeem this Promotion is subject to the Electricity Sales Agreement, Promotion Terms, and the following terms. This Promotion is subject to expire any time at Inspire's discretion.
You are eligible for this Promotion only if: (i) Inspire is able to provide electricity supply service to your service address; (ii) you are a new Inspire customer (i.e., you have not previously subscribed to any Inspire service); (iii) you are enrolled in an Inspire subscription or fixed-rate plan for electricity supply services; (iv) you are a residential or small commercial Inspire customer; and (v) your utility company accepts your enrollment with Inspire.
To be able to redeem this Promotion, you must start your electricity supply service with Inspire, pursuant to the Electricity Sales Agreement, and your utility company must accept your enrollment with Inspire. Any cancellation of Inspire’s services, rescission of the Electricity Sales Agreement, or closure of your utility company account before your electricity supply service with Inspire begins voids this Promotion and your eligibility in this Promotion.
If you meet the Promotion requirements, Inspire will send you a $50 BJs American Express Reward Card within 30 days of your beginning to receive electric supply from Inspire (as determined by your utility company). Upon Inspire’s request, you agree to provide within a time period stated by Inspire a copy of your bill or invoice or any other information Inspire may request to facilitate fulfillment under this Promotion; Inspire is not obligated to provide any benefit or honor this Promotion if you fail to timely provide Inspire with any information it may request. Fulfillment under this Promotion may be completed by any means Inspire deems appropriate, including through use of a third-party provider. This promotional $50 BJs American Express Reward Card may be subject to an expiration date. BJs American Express Reward Card terms and conditions apply.
We will cover any early cancellation fees up to $150 from your previous supplier. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees (“Cancellation Fees”) charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B). You are not eligible for this Promotion if: (i) Inspire determines you are ineligible or unable to enroll in or receive electricity supply services from Inspire; or (ii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example, Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in Cancellation Fees to a single customer or on any one electricity account. We reserve the right to chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire account is cancelled, terminated, or closed within six (6) months of redemption. To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 1-866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed. Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).
We will cover any early cancellation fees up to $150 from your previous supplier. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees (“Cancellation Fees”) charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B). You are not eligible for this Promotion if: (i) Inspire determines you are ineligible or unable to enroll in or receive electricity supply services from Inspire; or (ii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example, Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in Cancellation Fees to a single customer or on any one electricity account. We reserve the right to chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire account is cancelled, terminated, or closed within six (6) months of redemption. To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 1-866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed. Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).